Fulfillment Specialist Forklift Certified & Customer-Focused

Lowe's Companies, Inc.; Gaylord (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Lowe's Companies, Inc. in Gaylord, MI is hiring for a warehouse-style role focused on accurate order fulfillment and customer service. You will pick, stage, and inspect orders, keep areas clean and safe, and operate powered equipment with certification where required.

Responsibilities emphasize teamwork, prompt audits, and reporting safety concerns, with prior experience using common retail technology and basic computer tasks preferred. Starting details vary by location.

Qualifications

• 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months of Experience using common retail technology, such as smart phones and tablets.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).
• High school diploma or GED.
• 6 Months of Retail experience is preferred.
• 6 Months of Experience in a customer service or product fulfillment position at a home improvement retailer is preferred.

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Skills

Computer literacy

Customer service mindset

Education

High school diploma or GED

Tools

Powered equipment certification

Job description

Lowe's Companies, Inc. in Gaylord, MI is hiring for a warehouse-style role focused on accurate order fulfillment and customer service. You will pick, stage, and inspect orders, keep areas clean and safe, and operate powered equipment with certification where required.

Responsibilities emphasize teamwork, prompt audits, and reporting safety concerns, with prior experience using common retail technology and basic computer tasks preferred. Starting details vary by location.