Fulfillment Specialist - Forklift Certified & Customer-Focused

Lowe's; Delavan (WI); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Lowe's in Wisconsin is hiring for an associate role focused on fulfilling customer orders and maintaining safety and efficiency in the store. You will stage items, verify accuracy, and assist customers by directing them to the appropriate team members with knowledge and courtesy.

Responsibilities include using retail technology tools, keeping equipment certifications current, and supporting inventory accuracy through daily tasks and audits. A strong customer-service mindset is essential.

Qualifications

• 6 Months of Experience using a computer
• 6 Months of Experience using common retail technology such as smartphones and tablets
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified)

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time.
• Deliver excellent service by selecting high quality items, validating orders, answering questions, and connecting customers with the right associates.
• Operate and maintain certification for powered equipment and follow all safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits and locker management, reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset and strong communication and teamwork.
• May be assigned other duties to support the needs of the business.

Skills

Customer service

Retail technology

Communication

Education

High school diploma or GED

Tools

Smartphones

Tablets

Job description

Lowe's in Wisconsin is hiring for an associate role focused on fulfilling customer orders and maintaining safety and efficiency in the store. You will stage items, verify accuracy, and assist customers by directing them to the appropriate team members with knowledge and courtesy.

Responsibilities include using retail technology tools, keeping equipment certifications current, and supporting inventory accuracy through daily tasks and audits. A strong customer-service mindset is essential.