Fulfillment Specialist - Forklift Certified & Customer-Focused

Lowe's; Richmond (VA); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Life and Disability insurance

Paid time off (vacation/holidays/sick)

401(k) with company match

Employee Assistance Program

Job summary

Lowe's is seeking a dedicated associate to pick, stage, and fulfill customer orders while maintaining safe, organized work areas. You will engage customers, validate orders, and connect them with the right associates for support.

You will operate certified equipment, help maintain inventory accuracy, and collaborate with leadership to address short picks. This role offers strong benefits and growth opportunities at Lowe's.

Qualifications

• 6 months of computer experience.
• 6 months experience with retail technology (smartphones/tablets).
• Powered Equipment Certification required; must be obtained if not already certified.
• High school diploma or GED is preferred.
• 6 months of Retail experience.
• 6 months experience in customer service or product fulfillment at a home improvement retailer.
• 6 months experience inspecting, carrying, loading, and unloading product.

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time.
• Deliver service by selecting quality items, validating orders, and connecting customers with associates.
• Operate and certify powered equipment and follow safety requirements.
• Support inventory accuracy using the Orders App and SIMS compliance.
• Complete administrative tasks, audits, order follow-ups, and locker management; report safety or theft concerns.
• Meet daily responsibilities with a customer-first mindset and strong communication and teamwork.
• May be assigned other duties to support the business.

Skills

Communication

Teamwork

Customer service

Education

High school diploma or GED

Tools

Forklift certification

Order picker certification

Narrow aisle reach truck certification

Job description

Lowe's is seeking a dedicated associate to pick, stage, and fulfill customer orders while maintaining safe, organized work areas. You will engage customers, validate orders, and connect them with the right associates for support.

You will operate certified equipment, help maintain inventory accuracy, and collaborate with leadership to address short picks. This role offers strong benefits and growth opportunities at Lowe's.