Fulfillment Specialist: Forklift Certified & Customer-First

Lowe's; Downingtown (Chester County); On-site; USD 22,000 - 28,000; Full time

Job summary

Lowe's is hiring for a store role focused on accurate order fulfillment and high-quality customer service. You will pick, stage, and inspect orders, operate powered equipment safely, and support inventory accuracy while collaborating with leadership to resolve issues.

This on-site position emphasizes a customer-first approach, teamwork, and adherence to safety policies as you assist customers and complete related duties as needed.

Qualifications

• 6 months of computer experience (inputting, accessing, modifying data)
• 6 months of experience with common retail technology (smartphones/tablets)
• Powered equipment certification: Counterbalance Forklift, Order Picker, Narrow Aisle Reach Truck (required; must be obtained if not certified)

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time.
• Deliver excellent service by selecting high quality items, validating orders, and answering questions.
• Operate and maintain certification for powered equipment and follow safety requirements.
• Support inventory accuracy using the Orders App, maintain SIMS compliance, and resolve short picks with leadership.
• Complete administrative, maintenance, and readiness tasks; report safety or theft concerns promptly.
• Achieve daily duties with a customer-first mindset and strong communication and teamwork.

Skills

Computer literacy

Retail tech familiarity

Safety awareness

Customer service

Education

High school diploma or GED

Tools

Powered equipment certification

Job description

Lowe's is hiring for a store role focused on accurate order fulfillment and high-quality customer service. You will pick, stage, and inspect orders, operate powered equipment safely, and support inventory accuracy while collaborating with leadership to resolve issues.

This on-site position emphasizes a customer-first approach, teamwork, and adherence to safety policies as you assist customers and complete related duties as needed.