Fulfillment Specialist

Woodbolt Distribution, LLC; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Mental wellness programs

401K matching

Lifestyle Spending Account

Unlimited PTO

Volunteer time off

Product discounts

Parental leave

Job summary

Nutrabolt is seeking a Fulfillment Specialist to execute customer orders, resolve service issues, and support day-to-day customer operations with partners and internal teams.

You will manage orders from submission through delivery, monitor backorders and delivery exceptions, and maintain accurate data in ERP/WMS systems to ensure a smooth, positive customer experience.

Collaboration across functions and proactive communication with customers are essential to success in this role.

Qualifications

• 2+ years of supply chain experience; customer service experience preferred.
• Experience with ERP and WMS systems.
• Proficiency in Microsoft Excel; familiarity with Dynamics 365.
• Strong in teamwork and cross-functional communication.

Responsibilities

• Enter and manage customer orders from submission through delivery.
• Ensure order accuracy, pricing, allocations, and shipment details.
• Monitor open orders, backorders, and delivery exceptions.
• Investigate and resolve customer issues related to orders, shipments, and invoicing.
• Coordinate proof of delivery requests, returns, and track-and-trace activities.
• Communicate proactively with customers regarding order status and service issues.
• Support customer-specific requirements and compliance needs.
• Maintain accurate customer and order data within ERP and customer systems.
• Generate reports and provide account support as needed.

Skills

Supply chain experience

Customer service

ERP

WMS

Excel

Dynamics 365

Teamwork

Cross-functional communication

Tools

ERP

WMS

Microsoft Office

Dynamics 365

Job description

Who We Are:

Nutrabolt is a fast-growing, global active health and wellness company with a portfolio of market leading performance-oriented brands that energize and fuel active lifestyles. The company's disruptive and innovative products compete in the Functional Beverage and Active Nutrition segments, under three consumer-loved brands: C4 ® (one of the fastest-growing energy drink brands in the United States and the #1 selling global pre-workout brand), XTEND ® (the #1 post-workout recovery brand in the United States), and Cellucor ® (an award-winning sports nutrition brand created in 2002).

Since its founding 20 years ago, Nutrabolt has set out to meet the discerning needs of performance athletes and fitness enthusiasts, while appealing beyond this core group to include consumers around the globe who are making healthy, active living a daily priority.

As a Certified Great Place to Work, Top Workplaces USA honoree, Fortune Best Workplace in Texas, and more - Nutrabolt cares deeply about our people, planet, and the communities we serve. Here, our teammates are united by our mission, and take ownership in creating a healthy workplace environment that promotes strong bodies, clear minds, and a culture of respect and belonging for all.

Who You Are:

The Fulfillment Specialist is responsible for executing customer orders, resolving service issues, and supporting day-to-day customer operations activities. This role works closely with customers, distribution partners, and internal teams to ensure accurate order processing, timely delivery, and a positive customer experience.

What You're Good At:

• Enter and manage customer orders from submission through delivery.
• Ensure order accuracy, pricing, allocations, and shipment details are correct.
• Monitor open orders, backorders, and delivery exceptions.
• Investigate and resolve customer issues related to orders, shipments, and invoicing.
• Coordinate proof of delivery requests, returns, and track-and-trace activities.
• Communicate proactively with customers regarding order status and service issues.
• Support customer-specific requirements and compliance needs.
• Maintain accurate customer and order data within ERP and customer systems.
• Generate reports and provide account support as needed.

What You Contribute:

• 2+ years Supply Chain Experience; customer service experience preferred.
• Experience with ERP and WMS
• Knowledge of Microsoft office products with emphasis on excel and Dynamics 365
• Demonstrated success working in a team-based environment
• Strong cross-functional communication

Why Nutrabolt?

Welness Benefits

Nutrabolt cares about our teammates' physical, mental, and financial wellness by providing benefits like: competitive health insurance, life insurance, mental wellness programs, 401K matching, and a Lifestyle Spending Account.

Lifestyle Perks

We offer unlimited vacation paid time off and volunteer time off. You'll get discounts on C4 Energy, Cellucor, and XTEND products, too!

Family Support

We want you to reach your full potential at work by taking care of all loved ones at home. We provide paid parental leave, in addition to reimbursement for expenses related to childcare, fertility treatments, legal fees, and more through our Lifestyle Spending Account.

Nutrabolt is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please review our CCPA policy here.