Fulfillment & SOP Specialist - Document Management

RXinsider LTD.; Ewing Township (NJ); On-site; USD 33,000 - 55,000; Full time

Job summary

Wolters Kluwer’s CT Corporation is seeking a Fulfillment Associate, Document Management to analyze requests, ensure compliance, resolve issues, and communicate progress to customers and internal teams. The role may support Fulfillment and SOP functions and requires handling filings and document requests with jurisdictional rules in mind.

The position is based onsite at 820 Bear Tavern Road, Ewing, NJ, with standard hours 8:30am-5:00pm, Monday to Friday.

Qualifications

• A minimum of two years of customer service or related work experience.
• High school diploma or equivalent certification. Some college preferred.
• Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal.
• Proficient with Microsoft Office Suite applications including Word, Excel and Outlook along with excellent data entry skills.
• Ability to multitask and demonstrate ability to problem solve.
• Excellent analytical, organizational, time management and problem-solving skills with the ability to work in a fast-paced, high-energy environment

Responsibilities

• Process State or customer documents following established Standard Operating Procedures utilizing proprietary and Microsoft suite applications
• Understand and follow security guidelines
• Create process documentation
• Assist in issue resolution with internal and external customers
• Work with team members to assist in the training and implementation of process and policy changes
• Assist customers, team members and/or vendors with training on products, jurisdictional requirements using a consultative approach
• Analyze data and recommend process improvements and reporting
• Assist in special project work as assigned

Skills

Customer service

Communication

Multitasking

Problem solving

Time management

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Office

Job description

Wolters Kluwer’s CT Corporation is seeking a Fulfillment Associate, Document Management to analyze requests, ensure compliance, resolve issues, and communicate progress to customers and internal teams. The role may support Fulfillment and SOP functions and requires handling filings and document requests with jurisdictional rules in mind.

The position is based onsite at 820 Bear Tavern Road, Ewing, NJ, with standard hours 8:30am-5:00pm, Monday to Friday.