Fulfillment & Print Services Specialist

Premera Blue Cross; Mountlake Terrace (WA); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Vision & dental

401K with match

Pension plan

Paid time off

Tuition assistance

On-site parking

Wellness programs

Job summary

Premera seeks a Fulfillment Services Representative I to join our Mountlake Terrace campus onsite. You will prepare, audit, and distribute printed marketing and member materials, and fulfill requests for Sales, Marketing, Producers, and Group Administrators in a regulated environment.

Under supervision, you will assemble materials, photocopy/print customized pieces, arrange shipping, maintain logs, and support colleagues as deadlines approach.

Qualifications

• Entry-level data entry with accurate keyboarding into databases.
• Preferred experience in warehouse, fulfillment, mailroom, or shipping.
• Preferred experience in health insurance or regulated environments.

Responsibilities

• Provide excellent customer service to internal and external customers; maintain positive relationships with business partners.
• Provide timely assistance; communicate issues, questions and status to customers and team members.
• Fulfill requests for print marketing and member support materials for internal and external customers: member kits, benefit booklets, contracts, producer print supplies.
• Retrieve requests from various sources, via phone, e-mail, shared e-mail distribution, and requests from the Sales database.
• Assemble kitted materials; photocopy/print customized pieces as needed.
• Prepare materials for shipping or mailing.
• Maintain logs and reporting tools.
• Assist with processing returned mail
• Provide shipping and receiving coverage during designated hours when a colleague is on leave.

Skills

Data entry

Warehouse experience

Healthcare knowledge

Job description

Premera seeks a Fulfillment Services Representative I to join our Mountlake Terrace campus onsite. You will prepare, audit, and distribute printed marketing and member materials, and fulfill requests for Sales, Marketing, Producers, and Group Administrators in a regulated environment.

Under supervision, you will assemble materials, photocopy/print customized pieces, arrange shipping, maintain logs, and support colleagues as deadlines approach.