Fulfillment Ops Leader – Distribution Center

Poppy Bank; Adamstown (Lancaster County); On-site; USD 65,000 - 66,000; Full time

Benefits offered by this job

Employee Stock Ownership (ESOP)

Profit sharing

401(k)

Medical, Dental and Vision insurance

Job summary

Bollman Hat Company, headquartered in Adamstown, PA, is seeking a Fulfillment Manager for our Distribution Center. You will lead daily fulfillment operations, plan workload, ensure orders are processed, shipped, and invoiced accurately, and supervise Distribution Leads to optimize safety, productivity, and service levels.

Join a team that values operational excellence and customer satisfaction, with a path to ownership through ESOP and competitive benefits.

Qualifications

• Ability to effectively communicate with a variety of people, including employees, managers, colleagues, visitors, and guests using understandable language skills verbally, in reading, written work and comprehension.
• Communication must be professional and customer service focused.
• Must be able to read and communicate in English.
• Ability to read, analyze, and interpret directives and instructions.
• Data entry and strong Excel spreadsheet skills.
• Ability to perform mathematical calculations.
• Data analysis.
• Excellent attention to detail and ability to work accurately and efficiently.
• Ability to learn the required tasks/duties assigned.

Responsibilities

• Lead daily fulfillment operations across Distribution facilities and establish priorities based on customer demand, workload, and service requirements.
• Ensure customer orders are processed, fulfilled, shipped, and invoiced accurately and in accordance with customer requirements and company service expectations.
• Monitor workload, staffing levels, productivity, and operational risks; adjust labor deployment as necessary to meet customer commitments.
• Directly manage Distribution Leads and provide coaching, direction, performance feedback, and development support.
• Hold Distribution Leads accountable for safety, productivity, service, quality, and employee engagement.
• Manage daily staffing assignments, attendance, and workforce.
• Monitor SLA attainment, on-time shipping, fulfillment accuracy, productivity, labor utilization, and quality impacts.

Skills

Communication

Data entry

Excel spreadsheet skills

Data analysis

Mathematical calculations

Attention to detail

Learning new tasks

Tools

Excel

Job description

Bollman Hat Company, headquartered in Adamstown, PA, is seeking a Fulfillment Manager for our Distribution Center. You will lead daily fulfillment operations, plan workload, ensure orders are processed, shipped, and invoiced accurately, and supervise Distribution Leads to optimize safety, productivity, and service levels.

Join a team that values operational excellence and customer satisfaction, with a path to ownership through ESOP and competitive benefits.