Fulfillment Ops Lead — Pharmacy Team

Guardian Pharmacy; Ammon (ID); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental and Vision insurance

Health Savings Accounts

Flexible Spending Accounts

Company-paid Long-Term Disability

Paid holidays and sick days

Generous vacation benefits

Job summary

Guardian Pharmacy of Idaho Falls d/b/a Heartland Pharmacy – Idaho Falls, Idaho is seeking a supervisor to lead fulfillment technicians, schedule workloads, and uphold quality and regulatory standards. The role focuses on training, process improvements, and reliable medication preparation for courier delivery.

The ideal candidate has a pharmacy technician license, 5+ years of related experience, and a track record of independent, detail-oriented work in a busy pharmacy environment.

Qualifications

• High School Diploma or GED, required.
• Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB).
• 5+ years of related experience (technical knowledge/skills may substitute for experience).
• Advanced proficiency in computer applications related to department operations and job function.
• Ability to work independently and deliver to deadlines.
• Ability to solve problems with minimal direction.
• Great attention to detail and accuracy.
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines.
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate.

Responsibilities

• Hire, train, manage, and schedules technicians to ensure adequate coverage for workflow within budgeted labor/Rx while keeping overtime low
• Develop training materials for departments and update as needed
• Evaluate and modify workflow processes and implement changes as necessary to meet deadlines, accuracy and efficiency targets.
• Ensure all medications are complete and accurate prior to scheduled departures with sufficient time for the medications to be prepared for courier delivery.
• Assign and manage work volume appropriate to each technician’s duties, measuring both productivity and accuracy.
• Ensure Fulfillment technicians are fully trained on assigned workflow area and processes within established time period.
• Manage daily automation audits to ensure accurate packaging and filling of medications.
• In coordination with Director of Operations, develop/conduct regularly scheduled performance evaluations. Provide individual feedback for each team members and document performance improvement goals and objectives.
• Assist with quarter-end inventory prep and physical inventory.
• Work as needed on daily functions which may include, but is not limited to, filling, stocking, prepacking and working with automation to ensure smooth workflow and timely deliveries
• Lead by example in all areas of role and supporting the non-negotiable attributes; attitude, dependability, commitment, productivity, efficiency and upholding policies and procedures.
• Work collaboratively with other supervisors/functional areas to keep work flowing smoothly and efficiently
• Comply with local, state, and federal laws, regulations, and policies pertaining to the dispensing of prescription medications.
• Other essential functions and duties may be assigned as needed

Skills

Work Ethic/Integrity

Leadership

Relational

Strategy and Planning

Problem Solving

Team Oriented

Education

High School Diploma or GED

Pharmacy Technician license/certification/registration

National Certification (PTCB)

Job description

Guardian Pharmacy of Idaho Falls d/b/a Heartland Pharmacy – Idaho Falls, Idaho is seeking a supervisor to lead fulfillment technicians, schedule workloads, and uphold quality and regulatory standards. The role focuses on training, process improvements, and reliable medication preparation for courier delivery.

The ideal candidate has a pharmacy technician license, 5+ years of related experience, and a track record of independent, detail-oriented work in a busy pharmacy environment.