Fulfillment Operations Supervisor — Lead & Develop Teams

ScanSource; Sacramento (CA); On-site; USD 95,000 - 125,000; Full time

Job summary

ScanSource is seeking a seasoned Fulfillment Operations Leader to oversee daily warehouse activities, coach a high-performing team, and drive continuous improvement. The role emphasizes safety, efficiency, and meeting service commitments, with collaboration across internal stakeholders.

The ideal candidate brings extensive supervisory experience in distribution, a strong work ethic, and comfort with warehouse technology and systems to optimize performance.

Qualifications

• Associates degree or equivalent education and experience.
• 5+ years supervisory experience in distribution warehouse settings or 8+ years in distribution, supply chain, or related roles.
• Strong attendance and dependability.
• Comfortable with technology and warehouse operating systems.
• Must have the ability to understand basic English.
• Experience with order fulfillment and process improvement initiatives.

Responsibilities

• Provide daily leadership, direction, and support to Fulfillment team members.
• Foster a culture of accountability, teamwork, engagement, and continuous improvement.
• Conduct regular team meetings and communicate operational priorities clearly.
• Coach, mentor, and develop employees through performance feedback, recognition, and corrective action when necessary.
• Monitor employee performance and support individual growth and development.
• Oversee daily fulfillment operations, including picking, device configuration, quality assurance, packing, and shipping activities.
• Monitor productivity, workflow efficiency, and operational performance against established goals.
• Identify and implement process improvements that enhance efficiency, accuracy, and customer satisfaction.
• Perform warehouse tasks alongside team members as necessary to support operational demands.

Skills

Leadership

Team coaching

Process improvement

Operational leadership

Communication

Problem solving

Education

Associates degree or equivalent

Tools

WMS

Job description

ScanSource is seeking a seasoned Fulfillment Operations Leader to oversee daily warehouse activities, coach a high-performing team, and drive continuous improvement. The role emphasizes safety, efficiency, and meeting service commitments, with collaboration across internal stakeholders.

The ideal candidate brings extensive supervisory experience in distribution, a strong work ethic, and comfort with warehouse technology and systems to optimize performance.