Fulfillment Operations Leader (200+ Team) | Safety & SLA Focus

MaC VC; Phillipsburg (NJ); On-site; USD 90,000 - 135,000; Full time

Job summary

Flexport in Phillipsburg, NJ is seeking an Operations Manager to lead a large fulfillment center team of 200+ associates and 4+ salaried managers. You will drive operational excellence and safety in a fast-paced logistics environment.

You will implement policies, manage metrics like on-time receiving, inventory accuracy, and packing quality, and collaborate with Growth and Engineering to resolve systemic issues and reduce costs.

Qualifications

• Minimum 4 years of experience managing a team of 4+ salaried employees.
• Ability to lift up to 49 pounds with or without accommodation.
• Willingness to perform physically demanding tasks and long shifts.
• Strong communication and leadership skills to drive safety and productivity.

Responsibilities

• Lead, coach, manage, and develop a team of 200+ associates and 4+ salaried managers.
• Enforce policies and procedures, ensuring compliance and corrective action when needed.
• Create and support recognition programs to boost morale.
• Implement and maintain OSHA safety programs for a safe workplace.
• Establish security and loss prevention procedures to reduce shrinkage.
• Own and report on performance metrics like on-time receiving/shipping and inventory accuracy.
• Set and uphold SLA expectations and deliver clear reports with action plans.
• Collaborate with cross-functional teams to resolve fulfillment issues.
• Act as escalation point for risk mitigation and issue resolution.
• Identify inventory accuracy gaps and drive improvements.
• Analyze defect trends and drive network-wide enhancements.
• Contribute to SOP development with best practices and lessons learned.
• Work with Growth and Engineering to prioritize systemic improvements.
• Own CPU and cost metrics.

Skills

Leadership

People management

Operational excellence

Communication

Job description

Flexport in Phillipsburg, NJ is seeking an Operations Manager to lead a large fulfillment center team of 200+ associates and 4+ salaried managers. You will drive operational excellence and safety in a fast-paced logistics environment.

You will implement policies, manage metrics like on-time receiving, inventory accuracy, and packing quality, and collaborate with Growth and Engineering to resolve systemic issues and reduce costs.