Fulfillment Operations Leader — Scale Global Logistics

Flexport; Phillipsburg (NJ); On-site; USD 110,000 - 140,000; Full time

Job summary

Flexport seeks an Operations Manager for our Phillipsburg, NJ fulfillment center. You will lead a large team on the floor, enforce policies, and drive safety, efficiency, and accuracy across receiving, inventory, and shipping operations.

You will report on key metrics, manage SLAs, collaborate with Growth and Engineering, and own cost and performance improvements within a fast-paced logistics environment.

Qualifications

• Minimum 4 years of experience managing a team of 4+ salaried individuals.
• Ability to lift up to 49 pounds with or without accommodation.
• Ability to stand/walk for long periods (up to 10–12 hours).

Responsibilities

• Lead, coach, manage, and develop a team of 200+ associates and 4+ salaried managers.
• Enforce policies and procedures; ensure compliance and corrective actions.
• Create and support recognition programs to boost morale.
• Implement and maintain safety programs per OSHA regulations.
• Establish procedures for security and loss prevention; minimize inventory shrinkage.
• Own and report on performance metrics in the fulfillment center.
• Set and uphold SLA expectations and develop action plans.
• Collaborate with cross-functional teams to troubleshoot fulfillment issues.
• Act as escalation point for risk mitigation and issue resolution.
• Identify gaps in inventory accuracy; drive process improvements.
• Analyze defect rates; recommend operational improvements.
• Contribute to SOP development with best practices.
• Work with Growth and Engineering on systemic improvements.
• Own CPU and cost metrics.

Skills

Team leadership

Coaching

Operations management

Performance metrics

Cross-functional collaboration

Safety compliance

Inventory control

Cost management

SLA management

Root cause analysis

Security procedures

OSHA compliance

Tools

Operational systems

Job description

Flexport seeks an Operations Manager for our Phillipsburg, NJ fulfillment center. You will lead a large team on the floor, enforce policies, and drive safety, efficiency, and accuracy across receiving, inventory, and shipping operations.

You will report on key metrics, manage SLAs, collaborate with Growth and Engineering, and own cost and performance improvements within a fast-paced logistics environment.