Fulfillment Operations Lead – Payroll & Distribution

OSV; Phoenix (AZ); On-site; USD 85,000 - 110,000; Full time

Job summary

OneSource Virtual (OSV) is seeking a Manager of Fulfillment to lead a team across two sites (Dallas, TX and Phoenix, AZ) and oversee print and distribution activities. The role supports Payroll, Tax, Garnishments, Employee Services, COBRA, Finance & Accounting, and HR departments.

Responsibilities include work distribution, SLA adherence, and incident reporting for continuous improvements. The position requires leadership experience in fulfillment/distribution, strong Microsoft Office

Qualifications

• Bachelor’s degree or applicable work experience.
• 3-5 years of leadership experience
• 7-10 years’ experience working in a fulfillment/distribution center
• Highly experienced with all Microsoft software programs.

Responsibilities

• Work distribution and scheduling.
• Ensure print jobs are occurring and shipped within the customers' contractual SLA.
• Ensure that the team is processing within the guidelines of the standard operating procedures.
• Monitor tasks to ensure service level agreements and high customer satisfaction levels are met.
• Report all incidents, assess causes, and develop improvements with timelines.
• Point of escalation for customer – manage timely handling and resolution of distribution issues.
• Adhere to security protocols to safeguard confidential information.
• Ensure daily work is processed according to delivery requirements.

Skills

Communication

Problem solving

Critical thinking

Customer service

Organization

Time management

Collaboration

Detail oriented

Equipment knowledge

Education

Bachelor’s degree or applicable work experience

Tools

Microsoft Office

Job description

OneSource Virtual (OSV) is seeking a Manager of Fulfillment to lead a team across two sites (Dallas, TX and Phoenix, AZ) and oversee print and distribution activities. The role supports Payroll, Tax, Garnishments, Employee Services, COBRA, Finance & Accounting, and HR departments.

Responsibilities include work distribution, SLA adherence, and incident reporting for continuous improvements. The position requires leadership experience in fulfillment/distribution, strong Microsoft Office