Fulfillment Operations Leader: Print & Distribution

OneSource Virtual; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

OneSource Virtual is seeking a Manager of Fulfillment to lead Supervisors and Fulfillment Processors across two sites (Dallas and Phoenix), overseeing print and distribution activities for payroll, tax, and related services. The role ensures staffing, workflow allocation, and adherence to procedures to deliver reliable distribution support for multiple internal departments.

The position requires 7–10 years in fulfillment/distribution, 3–5 years of leadership, and a Bachelor's degree or

Qualifications

• Bachelor's degree or applicable work experience.
• 3-5 years of leadership experience.
• 7-10 years of fulfillment/distribution center experience.

Responsibilities

• Direct a two-site fulfillment team (Dallas and Phoenix) to meet SLAs and client requirements.
• Oversee print and distribution operations and related staff.
• Ensure adherence to SOPs, security protocols, and incident reporting within SLA timelines.
• Perform Root Cause Analysis and drive continuous improvement across processes.
• Manage daily reporting and distribution-related metrics to customers and internal teams.

Skills

Leadership

Fulfillment ops

SLA management

Customer service

Operations scheduling

Root cause analysis

Education

Bachelor's degree

Tools

Pitney Bowes

Bluecrest

FedEx/UPS processes

Job description

OneSource Virtual is seeking a Manager of Fulfillment to lead Supervisors and Fulfillment Processors across two sites (Dallas and Phoenix), overseeing print and distribution activities for payroll, tax, and related services. The role ensures staffing, workflow allocation, and adherence to procedures to deliver reliable distribution support for multiple internal departments.

The position requires 7–10 years in fulfillment/distribution, 3–5 years of leadership, and a Bachelor's degree or