Fulfillment Operations Lead — Automation & Scale

Tires Easy; United States; À distance; USD 90 000 - 130 000; Plein temps

Résumé du poste

Tires Easy seeks a Senior Operations Manager to own the end-to-end order fulfillment experience for Garage Hub, from supplier transmission to final delivery. You will manage supplier performance, order execution, and cross-functional initiatives with the Managing Director to scale operations effectively.

You will lead a growing team, starting with one Operations Clerk, and partner with the MD, COO, and President.

Qualifications

• 4-6 years of operations management experience, including some experience managing people or functions.
• Bachelor’s degree required.
• Strong problem-solving and data-driven decision-making.
• Comfortable using AI tools as part of the job.
• Excellent communication skills to facilitate collaboration across teams.

Responsabilités

• Owns the health of order transmission to suppliers and manages supplier performance, driving accountability for on-time processing and shipping against goals, with clear improvements of key cancellation and late order KPIs.
• Owns the daily cancellation process and the levers behind it, driving the rate down against goal.
• Owns late-order performance against our channel partners’ standard, and can tell a real improvement from one with manual workarounds.
• Owns the returns-to-supplier workflow (RMA retrieval and tracking), coordinating with the Operations Clerk and the Returns Center Manager on the physical handoff.
• Owns the operational preconditions that make a claim recoverable working with Finance.
• Owns warehouse onboarding process execution — turning the current ad hoc handoffs into a defined, gated process with clear ownership at each step, so no location sits idle while each party believes it is waiting on someone else.
• Runs the operating cadence: the weekly warehouse performance review, the reporting behind it, and the follow-through between meetings.
• Manages the Operations Clerk, with the mandate to help grow the team as the function scales.
• Leads special projects and cross-functional strategic initiatives alongside the Managing Director and other leaders.
• Leads process optimization and automation, partnering with technical teams to apply AI and systems-based solutions that cut manual work and cycle times — including piloting agents against the highest-volume manual work and measuring what they actually save.
• Identifies structural and process inefficiencies across the fulfillment organization, developing and implementing targeted improvement initiatives in collaboration with cross-functional teams.
• Proactively identifies points of potential failure across the order lifecycle and puts safeguards in place before issues occur.

Connaissances

Operations management

People management

Process improvement

Automation

AI tools

Analytical thinking

Communication

Data-driven decisions

Formation

Bachelor's degree

Outils

Google Suite

Data processing/reporting tools

Description du poste

Tires Easy seeks a Senior Operations Manager to own the end-to-end order fulfillment experience for Garage Hub, from supplier transmission to final delivery. You will manage supplier performance, order execution, and cross-functional initiatives with the Managing Director to scale operations effectively.

You will lead a growing team, starting with one Operations Clerk, and partner with the MD, COO, and President.