Fulfillment Operations & Financial Analysis Specialist

World Wildlife Fund, Inc.; Washington (District of Columbia); On-site; USD 66,000 - 83,000; Full time

Job summary

World Wildlife Fund (WWF) in Washington, DC is seeking a Specialist, Fulfillment and Financial Analysis to provide operational, administrative, and analytical support for the fulfillment function. You will manage on-site inventory, process internal orders, and support invoicing, reporting, and vendor communications.

The role requires 4+ years in fulfillment or related fields, strong Excel and Power BI skills, and the ability to collaborate across teams while meeting tight deadlines.

Qualifications

• 4+ years of experience in fulfillment, inventory management, logistics coordination, operations support, fundraising operations, or related fields.
• Must have the ability to work both independently and effectively as a member of a team.
• Strong interpersonal and customer service communication skills.
• Must be able to meet deadlines and prioritize work as needed.
• Experience supporting inventory tracking, operational reporting, reconciliation activities, and business process execution.
• Strong Microsoft Excel and reporting skills.
• Experience with inventory management systems, CRM platforms, fulfillment software, or enterprise systems– Blackbaud CRM preferred.
• Experience with SharePoint, Power BI, Power Automate, and Microsoft Power Platform tools preferred.
• Strong analytical, organizational, and problem-solving abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Process premium, WWF magazine, fulfillment and inventory management.
• Accepts and processes internal orders. Ensures adequate on-site inventory.
• Coordinate day-to-day fulfillment operational activities and workflow tracking.
• Resolves fulfillment errors identified within constituent relationship management system.
• Assists manager with premium orders for mail and online gifts.
• Update inventory and print vendor with postal information.
• Assist with vendor communications, follow-up activities and issue resolution.
• Maintain records and reporting as necessary.
• Support testing, documentation and implementation of process improvements and technology enhancements.
• Other duties as assigned.
• Collaboration & Relationship Management: Works cross-functionally with WWF teams, external agencies, vendors, and suppliers to build productive relationships, communicate effectively, and achieve organizational goals.
• Communication & Decision-Making: Actively listens, discusses options, incorporates direction and feedback, and collaborates with management to make and implement informed decisions.

Skills

Fulfillment

Inventory management

Excel

Power BI

Communication

Tools

Blackbaud CRM

SharePoint

Power Automate

Microsoft Power Platform

CRM platforms

Job description

World Wildlife Fund (WWF) in Washington, DC is seeking a Specialist, Fulfillment and Financial Analysis to provide operational, administrative, and analytical support for the fulfillment function. You will manage on-site inventory, process internal orders, and support invoicing, reporting, and vendor communications.

The role requires 4+ years in fulfillment or related fields, strong Excel and Power BI skills, and the ability to collaborate across teams while meeting tight deadlines.