Fulfillment Operations Director

ALO; Town of North East (NY); Sur place; USD 150 000 - 190 000; Plein temps

Résumé du poste

ALO is seeking a Site Director, DC in the New York area to lead a high-volume e-commerce fulfillment center. You will own end-to-end operations, drive on-time shipping, and oversee labor, safety, and automation initiatives to optimize cost and throughput.

You will build a strong leadership team, apply Lean, Six Sigma, Kaizen principles, and partner with IT and 3PLs to ensure superior customer service and scalable operations in a 24/7 environment.

Qualifications

• Bachelor's degree in supply chain, Operations, Engineering, Business, or related field (Master's preferred).
• 8-12+ years of operations leadership experience in e-commerce, omnichannel, or high-volume fulfillment.
• Proven experience managing large, multi-shift teams in a fast-paced fulfillment environment.
• Deep understanding of e-commerce fulfillment workflows and last-mile delivery requirements.
• Strong data-driven decision-making and KPI management skills.
• Experience leading automation, technology, and change initiatives.
• Financial acumen with site-level P&L or budget ownership.
• Strong leadership, communication, and execution focus.

Responsabilités

• Lead all fulfillment center operations including inbound receiving, put-away, picking, packing, shipping, returns, and reverse logistics.
• Deliver high service levels for same-day, next-day, and peak-season order fulfillment.
• Ensure high order accuracy, fast cycle times, and consistent customer experience across all channels.
• Own peak planning and execution (holiday surges, flash sales, promotional events).
• Manage labor forecasting, flex staffing models, and capacity planning to meet demand volatility.
• Develop contingency plans to ensure uninterrupted operations during demand spikes or system outages.
• Build and lead a high-performing leadership team in a 24/7 or extended-hours environment.
• Drive employee engagement, retention, training, and career development.
• Champion a strong safety culture and ensure compliance with OSHA standards.
• Oversee performance and optimization of WMS, OMS, TMS, labor management systems.
• Lead implementation and scaling of automation (sortation, robotics, AMRs, goods-to-person, packing automation).
• Partner with IT and engineering teams to improve system reliability and throughput.
• Apply Lean, Six Sigma, Kaizen to improve speed, quality, and cost.
• Analyze fulfillment KPIs such as units per hour, order cycle time, on-time ship rate, and cost per order.
• Drive root-cause analysis and corrective actions for service failures and customer escalations.
• Own the site budget, including labor, freight, packaging, maintenance, and capital expenditures.
• Deliver productivity gains and cost-per-order improvements while maintaining service excellence.
• Track and report site performance to senior leadership with clear action plans.
• Partner with E-Commerce, Merchandising, Transportation, Customer Experience, HR, Finance, and IT teams.
• Act as the primary site contact for executive leadership and 3PLs.
• Assume additional responsibilities as needed.

Connaissances

Leadership

Data-driven decisions

KPI management

Automation experience

P&L/budget ownership

Large teams

E-commerce fulfillment

Change management

Communication

Formation

Bachelor's degree in supply chain/Operations/Engineering/Business

Master's degree preferred

Description du poste

ALO is seeking a Site Director, DC in the New York area to lead a high-volume e-commerce fulfillment center. You will own end-to-end operations, drive on-time shipping, and oversee labor, safety, and automation initiatives to optimize cost and throughput.

You will build a strong leadership team, apply Lean, Six Sigma, Kaizen principles, and partner with IT and 3PLs to ensure superior customer service and scalable operations in a 24/7 environment.