Fulfillment Supervisor

SCC Saddle Creek Corporation; Buena Park (CA); On-site; USD 70,000 - 76,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA

Annual bonus

401(k) match

Paid vacation & holidays

Life insurance

Short-term disability

Tuition reimbursement

Career development

Job summary

Saddle Creek Logistics Services in Buena Park, CA is seeking a Fulfillment Supervisor to lead a 10–20 person team in a fast-paced multi-client fulfillment operation. You will oversee receiving, picking, packing, shipping, and returns, while partnering with client teams to meet service levels and drive operational excellence.

The ideal candidate has 2+ years of leadership in warehousing, hands-on omni-channel fulfillment, and strong WMS/OMS experience, plus solid communication and problem-solving

Qualifications

• 2+ years of leadership experience in warehouse or fulfillment operations.
• Hands-on experience supporting B2C/B2B omni-channel fulfillment.
• Strong knowledge of order fulfillment processes and SLAs.
• Experience using WMS/OMS systems and reporting.
• Excellent communication and teamwork abilities.
• Proven problem-solving and decision-making skills.
• Thrives in a fast-paced, safety-focused environment.
• Strong organization and follow-up skills; can multitask.
• Proficiency with MS Office and warehouse technology.

Responsibilities

• Lead, coach, and develop a team of 10–20 hourly associates in a busy warehouse.
• Support multiple fulfillment channels including B2C, B2B, and omni-channel.
• Oversee receiving, putaway, picking, packing, quality checks, staging, shipping, returns.
• Partner with internal teams and clients to meet service levels.
• Drive productivity, accuracy, on-time shipping, and cost control.
• Monitor KPIs: fill rate, pick accuracy, inventory accuracy, on-time shipments.
• Use WMS/OMS data to identify gaps and guide daily decisions.
• Promote LEAN, continuous improvement, and accountability.
• Maintain clean, safe work environment aligned with safety goals.
• Communicate priorities and performance updates clearly.
• Conduct performance reviews and development conversations.

Skills

Leadership

WMS/OMS

Order fulfillment

Communication

Problem solving

Multitasking

MS Office

Education

Bachelor’s Degree in Supply Chain/Logistics

Tools

WMS/OMS reporting

Excel

Barcode systems

Job description

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Benefits

• Benefits package including medical, dental, vision, HSA, and medical reimbursement
• Annual bonus eligibility
• 401(k) match
• Vacation and holiday pay
• Employee assistance and identity theft protection
• Career development and opportunity for internal promotions
• Tuition reimbursement for further education
• Company paid life insurance and short term disability

Location: Buena Park, CA

Shift: Mon - Fri, 6:00 am - 2:30pm

The Fulfillment Supervisor is responsible for leading a team of associates in a fast-paced, multi-client fulfillment operation. This role oversees daily execution across safety, productivity, quality, inventory accuracy, order accuracy, customer service, employee engagement, and service-level performance. The ideal candidate will bring hands‑on fulfillment experience across multiple business channels, including B2C, B2B, omni-channel fulfillment, wholesale, retail, and e-commerce fulfillment. The Fulfillment Supervisor works closely with site leadership, support teams, and client‑facing partners to ensure operational excellence, consistent execution, and overall facility success.

What you will do:

• Lead, coach, and develop a team of 10 - 20 hourly associates in a fast-paced warehouse and fulfillment environment
• Support multiple fulfillment channels, including B2C, B2B, omni-channel fulfillment, wholesale, retail, and e-commerce order profiles
• Oversee daily fulfillment activities, including receiving, putaway, picking, packing, quality checks, staging, shipping, and returns as assigned
• Partner with internal teams and clients to support supply chain needs, fulfillment requirements, and service-level expectations
• Drive performance by meeting or exceeding productivity standards, order accuracy, inventory accuracy, shipping deadlines, and cost control expectations
• Monitor fulfillment KPIs such as order fill rate, pick accuracy, inventory accuracy, on-time shipment, dock-to-stock time, units per hour, and service-level compliance
• Use WMS/OMS reporting and operational data to identify gaps, resolve issues, adjust labor, and support daily decision‑making
• Promote LEAN principles, continuous improvement, and a culture of accountability, teamwork, and operational excellence
• Maintain a clean, professional, and safe work environment while supporting SCLS corporate safety goals
• Communicate expectations, priorities, performance updates, and improvement opportunities clearly and consistently
• Conduct performance discussions, annual reviews, and associate development conversations as needed

Our ideal candidate will have:

• 2+ years of leadership experience in warehouse, fulfillment, distribution, logistics, or e-commerce operations, with a demonstrated ability to lead teams and manage change
• Hands‑on experience supporting fulfillment operations for B2C, B2B, omni-channel fulfillment, wholesale, retail, or multi-client distribution environments
• Strong knowledge of order fulfillment processes, including picking, packing, shipping, returns, inventory control, order accuracy, and service-level expectations
• Experience using WMS/OMS systems and operational reporting to manage performance, labor planning, inventory accuracy, customer requirements, and daily execution
• Strong communication skills with the ability to collaborate across teams, motivate associates, and communicate priorities clearly
• Demonstrated problem‑solving and decision‑making skills with the ability to remove obstacles and drive results
• Ability to thrive in a fast-paced environment while maintaining focus on safety, quality, productivity, and customer service
• Strong organization, follow‑up, and multitasking skills with the flexibility to support changing business needs
• Intermediate proficiency with Microsoft Office and warehouse technology systems

It’s not required, but it would be even better if you have:

• Bachelor’s Degree in Supply Chain, Logistics, Operations Management, Business, or related field
• Lean Six Sigma, continuous improvement, or process improvement training and experience
• Experience in a 3PL, multi-client, e-commerce, small-parcel, retail, wholesale, or omni-channel fulfillment environment
• Experience with small parcel carriers, routing guides, compliance requirements, labeling, ASN/EDI expectations, and customer-specific fulfillment requirements
• Supply chain, logistics, or third-party logistics experience is strongly preferred

SALARY LEVEL $70,000.00 – $76,000.00 Salary is commensurate to experience and location.

Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek.

Saddle Creek is an Equal Opportunity employer and an affirmative action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the E-Verify Posting here. Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e‑mail to [e-mail] and let us know your contact information and the nature of your request.

Saddle Creek is in the logistics business. Over the past 60 years, our associates built Saddle Creek into what it is today by treating each other with respect and working together to succeed. Our people make a difference every day to our clients, to our business, and to each other. The growth and success we’ve experienced requires smart, dedicated people working in a supportive environment. Growing our family since 1966.

Will you join us? Learn what our associates are saying about their career experiences at Saddle Creek on the Associates' Stories Blog. Learn more information about all Saddle Creek careers and our culture. Check out our: Hourly Positions Salaried Positions Driver Positions Follow us on: Facebook - @SaddleCreekLogisticsServices LinkedIn - Saddle Creek Logistics Services YouTube - Saddle Creek Logistics Services Twitter - @SaddleCreekLog Instagram - @sclogistics