Fulfillment Manager: Phoenix Relocation - Warehouse Leader

Industrial Metal Supply Co; Arizona; On-site; USD 80,000 - 110,000; Full time

Job summary

Industrial Metal Supply Co. is seeking a Fulfillment Manager to lead the warehouse team and own the end-to-end order fulfillment process.

The role emphasizes safety, efficiency, accuracy, on-time delivery, and reliable customer service as you drive from order receipt to delivery. You will supervise fulfillment and store staff, coordinate with carriers, manufacturers, and customer service to meet SLAs and optimize costs.

Responsibilities

• Performs and supervises activities including receiving, stocking, order processing, customer truck delivery, and will call in the most effective manner through proper supervision of Warehouse Floor Supervisors and associates.
• Drive QMS performance to deliver safe behaviors, quality product, and meet all customer requirements.
• Drive better performance in all required safety and maintenance tasks are implemented across all shifts. Create a team approach to preventing safety incidents and elevating accountabilities to the safety program.
• Creates and models a culture of "safety first", ensuring that all associates who work or enter warehouse areas follow Company safety rules.
• Elevate the role of the floor supervisors to create high performing teams, deliver superior results, improve retention rates for frontline associates, and start to recognize associates’ achievement.
• Remove silo thinking, create a holistic team approach, and connect associates and team’s activities to the customer experience.
• Implement best practices to achieve significant cost savings and better than target KPI's.
• Work with HR to increase the skillsets of all associates, creating development pathways designed to improve their satisfaction and their retention. Establishes and implements warehouse training and development plan and directs the overall warehouse associate development process.
• Collaborates with the Human Resources Department to conduct the hiring of warehouse associates, ensuring that quality and safety conscience candidates are hired.
• Manage closely with Sales to deliver an exceptional customer experience and significantly increase market share.
• Creates a culture of quality throughout the warehouse processes and systems in association with material handling, receiving, proper movement, the loading of materials, packaging of customer orders, accuracy of paperwork, and the inspection of processed orders.
• Coordinates the implementation and monitors the compliance for all International Organization of Standardization.
• (ISO) procedures pertaining to warehouse operations, in a timely manner.
• Maintains an organized warehouse with stock and non-stock items tagged, segregated in proper stocking locations with lot and heat traceability.
• Establishes and monitors production standards and procedures for adherence and timeliness.
• Monitors the preventive maintenance schedules of all warehouse vehicles and equipment.
• Ensures that daily checklists associated with processing equipment, forklifts, side loaders, order pickers and warehouse vehicles are followed, and properly documented and stored in a timely basis.
• Provides detailed content in the management, performance evaluation of direct reports. Reviews and approves supervisors’ performance evaluations of their direct reports.
• Maintains an open line of commu

Job description

Industrial Metal Supply Co. is seeking a Fulfillment Manager to lead the warehouse team and own the end-to-end order fulfillment process.

The role emphasizes safety, efficiency, accuracy, on-time delivery, and reliable customer service as you drive from order receipt to delivery. You will supervise fulfillment and store staff, coordinate with carriers, manufacturers, and customer service to meet SLAs and optimize costs.