Fulfillment Lead: Lead Hands-on Ops & Productivity

Jacksons Food Stores, Inc.; Caldwell (ID); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

PTO 15 days

Paid holidays

401k match

Medical benefits

Dental & Vision

Store discounts

Tuition assistance

Scholarships

On demand pay

Referral bonus

Performance bonuses

Merit raises

Job summary

Capitol Distributing in Caldwell, Idaho, seeks a Fulfillment Lead to balance hands-on Fulfillment Clerk duties with leadership on the warehouse floor. You will coach staff, promote safety, and sustain productivity, helping prepare high-potential employees for future supervisory roles.

You will lead through action, setting a standard for attendance, work ethic, safety, and quality, while supporting production goals and exceptional customer service.

Qualifications

• High school diploma or equivalent preferred.
• Experience in warehouse distribution preferred.
• Leadership experience preferred.
• Understanding of warehouse fulfillment and distribution operations.
• Excellent communication, organization, and problem solving skills.
• Ability to balance personal productivity with leadership responsibilities.
• Ability to coach employees while maintaining operational performance.
• Ability to operate warehouse equipment or become certified.
• Strong attendance, reliability, and professionalism.
• Flexibility to work varying shifts, weekends, holidays, and overtime as business needs require.

Responsibilities

• Serve as a working lead by performing Fulfillment Clerk duties while maintaining leadership responsibilities.
• Meet or exceed individual productivity and quality expectations.
• Lead by example through consistent performance and professionalism.
• Help maintain efficient workflow throughout assigned areas.
• Monitor workflow throughout the warehouse with an emphasis on the Production team.
• Communicate staffing needs and operational challenges to Supervisors.
• Assist in balancing labor resources as priorities change throughout the shift.
• Recognize bottlenecks early and help implement solutions to maintain production flow.
• Serve as the primary resource for Fulfillment Clerks during daily operations.
• Answer questions, provide direction, and reinforce company expectations.
• Coach employees on productivity, safety, and quality standards.
• Assist with training and mentoring new team members.
• Promote teamwork and collaboration across departments.
• Promote a culture where safety is everyone's responsibility.
• Ensure compliance with company policies and safety procedures.
• Report accidents, injuries, and unsafe conditions immediately.
• Reinforce quality control procedures and FIFO product rotation.
• Help maintain clean, organized, and inspection-ready work areas.

Skills

Leadership experience

Communication

Problem solving

Teamwork

Flexibility

Safety mindset

Attendance reliability

Coaching others

Operations balance

Education

High school diploma or equivalent

Tools

Forklift certification

Job description

Capitol Distributing in Caldwell, Idaho, seeks a Fulfillment Lead to balance hands-on Fulfillment Clerk duties with leadership on the warehouse floor. You will coach staff, promote safety, and sustain productivity, helping prepare high-potential employees for future supervisory roles.

You will lead through action, setting a standard for attendance, work ethic, safety, and quality, while supporting production goals and exceptional customer service.