Fulfillment Lead

Lahlouh, Inc; San Leandro (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

Lahlouh, Inc. is seeking a Fulfillment Lead to oversee daily fulfillment operations and coordinate with Online, Print and Promo teams in our San Leandro facility. The role requires hands-on leadership to manage orders, campaigns, and shipments while ensuring quality and on-time delivery.

You will report to the Director of Fulfillment and Warehouse Operations and serve as the go-to liaison for status updates, problem solving, and process improvements in a fast-paced environment.

Qualifications

• Strong knowledge of inbound and outbound warehouse processes with 5+ years of experience.
• Bachelor’s degree in a related field and 5+ years of related work experience, or equivalent combination as a front-line manager in fulfillment/warehouse/manufacturing.

Responsibilities

• Oversee daily fulfillment operations and assist the Fulfillment Team.
• Coordinate with Online, Print and Promo Project Managers to roll out daily fulfillment orders and campaigns.
• Be the go-to person for status, questions, and support in the Fulfillment Department.
• Define wave picking and manage order priorities; handle back orders.
• Develop kitting strategies (pre-assembly, on demand, customized, de-kitting).
• Represent Fulfillment in weekly update meetings and with PMs for capacity planning.

Skills

ERP experience

WMS experience

Team management

International shipping

Communication skills

Microsoft Office (Excel/Word/Email)

Education

Bachelor's degree in related field

Tools

Excel

Word

Email

Job description

Lahlouh’s business model is built on solving end to end supply chain problems not simply processing transactional print orders. Lahlouh is a partner that focuses on developing collaborative, comprehensive solutions that endeavor to meet all the communication needs of our clients’ dynamic and evolving marketplaces.

Lahlouh's mission is to provide the highest quality, most cost-effective business communications solutions available.

Position: Fulfillment Lead

Reports to: Director Fulfillment and Warehouse Operations

FLSA Status: Non-Exempt

Location/Shift: San Leandro CA/ Day Shift (100% onsite position)

Position Summary

The Fulfillment Lead and Liaison is responsible for managing and assisting the Fulfillment Team in the day-to-day activities of executing Fulfillment Orders and Campaigns.

This individual will coordinate with Online, Print and Promo Project Managers to facilitate the smooth role out of daily Online Fulfillment orders to include ongoing and unique campaigns.

You are the “go to” person for in the Fulfillment Department for Fulfillment order related status, questions, and support.

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Responsibilities And Duties

• Fulfillment Operations Oversight and Assistance
  • Run daily reports to plan and manage daily workload
  • Pulling Orders, Shipping Domestic and International
  • Fed X Batch Shipments (Distro)
  • Assuring Quality Control
  • Expediting Rush Orders
  • Applying Freight Charges to PSI
  • Troubleshoot issues as they occur
• Fulfillment Planning and Optimization
  • Define Wave Picking
  • Manage Order Priorities
  • Manage Back Orders
  • Coordinate Picking Strategies with the Director of Fulfillment
  • Develop Kitting Strategies
    • Pre-Assembly
    • On Demand Kitting
    • Custom Kitting/Variable/Personalized
    • De-Kitting /Reworking
  • Represent Fulfillment in the Weekly Update Meetings (Online, Promo, Fulfillment)
  • Work closely with PM’s to roll out Online Campaigns
    • Assuring workflows are designed and tested
    • Reviewing and planning for required capacity
  • Manage relationships between PM (Online, Print, Promo) and the Fulfillment department

Must Have Skills

• High level of ERP and WMS experience
• Experience in a fulfillment/warehouse/distribution operation
• Experience managing a team to meet quality and efficiency metrics
• Experience with international shipping
• Excellent oral and written communication skills
• Proficient PC skills including Excel, Word, Email

Considered a Strong Plus

• Experience working with some combination of cGMP, SPC, six sigma, lean manufacturing, ISO 14000 Environmental
• APICS certification
• Experience in Print and Paper converting Industry
• Data Management, Data Mining and Reporting

Education and Experience

• Candidates must have a strong knowledge of inbound and outbound warehouse processes with at least five years of experience in a similar environment
• A bachelor’s degree in a related field and five years or related work experience, or an equivalent combination of education and work experiences as a front-line manager in a fulfillment, warehouse, or manufacturing operation

Physical Demands

• The employee is frequently required to sit, walk, and talk
• Use of hands and fingers to handle or operate tools or controls
• Frequently lifts and/or moves up to 45 pounds and occasionally lifts and/or moves up to 100 pounds
• Ability to handle heights of up to 15+ feet

Pay Range: $25.00-$28.00/hour, salary commensurate with experience