Fulfillment Lead

Lahlouh; San Leandro (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

Lahlouh in San Leandro, CA, seeks a Fulfillment Lead to manage the day-to-day operations of the Fulfillment Team and coordinate with Online, Print and Promo Project Managers for smooth campaign rollouts.

This onsite role requires ERP/WMS expertise, 5+ years in fulfillment or warehouse operations, and proven leadership to meet quality and efficiency targets while handling international shipments and complex orders.

Qualifications

• Strong knowledge of inbound and outbound warehouse processes.
• Five years of experience in a fulfillment/warehouse environment.
• Experience leading a team to meet quality and efficiency metrics.
• Experience with international shipping.
• Excellent oral and written communication skills.
• Proficient PC skills including Excel, Word, Email.

Responsibilities

• Fulfillment Operations Oversight and Assistance: run daily reports, pull orders, ship domestically and internationally, manage rush orders, apply freight charges, troubleshoot issues.
• Fulfillment Planning and Optimization: define wave picking, manage priorities and back orders, coordinate with the Director of Fulfillment, develop kitting strategies.
• Represent Fulfillment in weekly update meetings and collaborate with PMs to roll out online campaigns.
• Manage relationships between PMs (Online, Print, Promo) and Fulfillment.

Skills

ERP and WMS systems

Fulfillment/warehouse experience

Team leadership

International shipping

Communication skills

MS Office (Excel/Word/Email)

Education

Bachelor's degree in related field

Job description

Lahlouh’s business model is built on solving end to end supply chain problems not simply processing transactional print orders. Lahlouh is a partner that focuses on developing collaborative, comprehensive solutions that endeavor to meet all the communication needs of our clients’ dynamic and evolving marketplaces.

Lahlouh's mission is to provide the highest quality, most cost-effective business communications solutions available.

Position: Fulfillment Lead

Reports to: Director Fulfillment and Warehouse Operations

FLSA Status: Non-Exempt

Location/Shift: San Leandro CA/ Day Shift (100% onsite position)

Position Summary

The Fulfillment Lead and Liaison is responsible for managing and assisting the Fulfillment Team in the day-to-day activities of executing Fulfillment Orders and Campaigns.

This individual will coordinate with Online, Print and Promo Project Managers to facilitate the smooth role out of daily Online Fulfillment orders to include ongoing and unique campaigns.

You are the “go to” person for in the Fulfillment Department for Fulfillment order related status, questions, and support.

Responsibilities and Duties

• Fulfillment Operations Oversight and Assistance
  • Run daily reports to plan and manage daily workload.
  • Pulling Orders, Shipping Domestic and International.
  • Fed X Batch Shipments (Distro)
  • Assuring Quality Control
  • Expediting Rush Orders
  • Applying Freight Charges to PSI
  • Troubleshoot issues as they occur.
• Fulfillment Planning and Optimization
  • Define Wave Picking
  • Manage Order Priorities
  • Manage Back Orders
  • Coordinate Picking Strategies with the Director of Fulfillment
  • Develop Kitting Strategies
    • Pre-Assembly
    • On Demand Kitting
    • Custom Kitting/Variable/Personalized
    • De-Kitting /Reworking
  • Represent Fulfillment in the Weekly Update Meetings (Online, Promo, Fulfillment).
  • Work closely with PM’s to roll out Online Campaigns.
    • Assuring workflows are designed and tested.
    • Reviewing and planning for required capacity.
  • Manage relationships between PM (Online, Print, Promo) and the Fulfillment department.

Must Have Skills

• High level of ERP and WMS experience
• Experience in a fulfillment/warehouse/distribution operation
• Experience managing a team to meet quality and efficiency metrics.
• Experience with international shipping
• Excellent oral and written communication skills
• Proficient PC skills including Excel, Word, Email

Considered a Strong Plus

• Experience working with some combination of cGMP, SPC, six sigma, lean manufacturing, ISO 14000 Environmental
• APICS certification
• Experience in Print and Paper converting Industry.
• Data Management, Data Mining and Reporting

Education and Experience

• Candidates must have a strong knowledge of inbound and outbound warehouse processes with at least five years of experience in a similar environment
• A bachelor’s degree in a related field and five years or related work experience, or an equivalent combination of education and work experiences as a front-line manager in a fulfillment, warehouse, or manufacturing operation

Physical Demands

• The employee is frequently required to sit, walk, and talk
• Use of hands and fingers to handle or operate tools or controls
• Frequently lifts and/or moves up to 45 pounds and occasionally lifts and/or moves up to 100 pounds
• Ability to handle heights of up to 15+ feet

Pay Range:$25.00-$28.00/hour, salary commensurate with experience