Fulfillment Associate - Onsite

Ultimate Staffing Services; Boston (MA); On-site; USD 27,000 - 38,000; Full time

Job summary

Ultimate Staffing Services in Boston is seeking an onsite role in Governance, Risk & Compliance to support customers, vendors and agencies, perform document retrieval and filings, and help ensure compliance tasks are completed accurately.

The position requires an Associate's degree or 1 year of customer service experience, proficiency with MS Office, and strong written and verbal communication. It also demands multitasking and overtime as needed.

Qualifications

• Associate's degree or 1 year customer service experience in a fast-paced environment.
• Experience with UCC, mortgage, secured transactions, lending, commercial title/abstracting, and/or commercial banking preferred.
• Proficient with Microsoft Office Suite including Word, Excel and Outlook plus data entry skills.
• Effective written and verbal communication with ability to manage multiple demands.
• Ability to multitask and solve problems in a fast-paced, high-energy environment.
• Ability to work overtime as needed.

Responsibilities

• Develop strong relationships with internal/external customers, vendors and jurisdictional agencies.
• Perform searches, document retrieval, filings and/or recordings at jurisdictional levels.
• Assist customers and/or vendors with order fulfillment and problem resolution.
• Explain service offerings, procedures, processes and requirements to customers and teams.
• Make timely decisions to meet client expectations and requirements.
• Suggest improvements to enhance customer satisfaction, retention, efficiency and revenue.
• Challenge existing procedures to improve service delivery and efficiency.
• Provide training on products and jurisdictional requirements using a consultative approach.

Skills

Customer Service

Data Entry

MS Office

Communication

Multitasking

Overtime

Education

Associate's degree

Tools

UCC Knowledge

Mortgage/Banking

Job description

Salary: USD23.33 - USD23.33 per hour

Pay Rate:

$23.33/hr.

Job Start Date

- 9/14/26

Job End Date

- 2/26/27

Job Description -

100% onsite

Governance, Risk & Compliance (GRC) is a division of our client that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners to help manage myriad governance, risk and compliance challenges in dynamic markets and regulatory environments, globally. GRC Solutions serves more than 350,000 customers in more than 150 countries, including 70% of Fortune 500 companies, 92% of the world's top banks, 90% of the Am Law 100 and more than 300,000 small businesses. The division has a global footprint, with workforce in 28 countries. Our clients include corporate legal departments, insurers, small businesses, financial services companies, brand professionals, underwriters, governments and compliance and risk professionals.

Responsibilities:

• Develop strong relationships with internal/external customers, vendors and jurisdictional agencies
• Perform searches, document retrieval, document preparation and execution, filings and/or recordings at all jurisdictional levels
• Assist internal/external customers and/or vendors with order fulfillment and problem resolution
• Understand, demonstrate, and explain our client’s service offerings, procedures, processes, methodologies and delivery options as well as jurisdictional requirements to customers, team members and/or vendors
• Make well informed and timely decisions to meet client expectations and requirements
• Make recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings and financial results
• Challenge existing procedures and processes regarding the delivery of services, service offerings, and make recommendations to enhance and improve upon them with the objective of increasing team efficiencies and making overall improvements to customer and employee satisfaction
• Assist customers, team members and/or vendors with training on all products, jurisdictional requirements and company databases using a consultative approach

Qualifications:

• Associate's degree from an accredited college/university and/or a minimum of one year of customer service experience in a fast paced, multi-functional customer focused environment
• Experience with UCC, mortgage, secured transactions, lending, commercial title/abstracting, and/or commercial banking preferred
• Proficient with Microsoft Office Suite applications including Word, Excel and Outlook along with excellent data entry skills
• Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal
• Ability to multitask and demonstrate ability to problem solve Excellent analytical, organizational, time management and problem solving skills with the ability to work in a fast-paced, high-energy environment
• Ability to work overtime as needed