Fulfillment Associate - Forklift Certified

Lowe's Companies, Inc.; Jefferson (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Lowe's Companies, Inc. is seeking dedicated associates to pick, stage, inspect, and fulfill customer orders accurately in a store or distribution environment.

You will operate powered equipment safely and maintain clean, organized staging areas while answering questions and guiding customers to the right associates. From using the Orders App to support inventory accuracy to reporting safety concerns, this role emphasizes teamwork, reliability, and a customer-first mindset.

Qualifications

• 6 Months of Experience using a computer.
• 6 Months of Experience using common retail technology, such as smart phones and tablets.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).
• High school diploma or GED preferred.
• 6 Months of Retail experience preferred.
• 6 Months of Experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department.

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Skills

Customer service

Retail technology experience

Safety compliance

Education

High school diploma or GED

Tools

Orders App

Smart phones and tablets

SIMS compliance

Job description

Lowe's Companies, Inc. is seeking dedicated associates to pick, stage, inspect, and fulfill customer orders accurately in a store or distribution environment.

You will operate powered equipment safely and maintain clean, organized staging areas while answering questions and guiding customers to the right associates. From using the Orders App to support inventory accuracy to reporting safety concerns, this role emphasizes teamwork, reliability, and a customer-first mindset.