Fulfillment Admin

Gravity Lending; Austin (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

FSA

PTO

Monthly bonuses

Growth opportunities

Team-focused environment

Job summary

Gravity Lending is seeking a detail-oriented Fulfillment Admin in Austin, TX to support our fulfillment operations by preparing and reviewing documents, maintaining accurate records, and guiding customers through loan-document processes during video calls.

The role emphasizes organization, reliability, and comfort with Adobe and Google Workspace, with daily in-person training and a 40-hour workweek. A positive, team-driven environment is highlighted.

Qualifications

• High school diploma or GED required.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Clear and professional written and verbal communication.
• Dependable, proactive, and able to work independently and as part of a team.
• Comfortable learning and using Adobe, Google Workspace, and other computer systems.

Responsibilities

• Prepare, review, and proofread loan and business documents for accuracy.
• Prepare documents for customers to complete during video calls.
• Assist customers throughout the document-completion process via video call.
• Communicate with our sales department on items needed or corrections required.
• Provide administrative support to internal teams as needed.
• Identify opportunities to improve document and administrative processes.
• Handle customer and company information with professionalism and confidentiality.

Skills

Attention to detail

Organizational skills

Time management

Written communication

Independent and team work

Tech readiness

Education

High school diploma or GED

Tools

Adobe

Google Workspace

Job description

Fulfillment AdminJoin an Award-Winning Team!

Gravity Lending has been recognized as one of Austin’s Best Places to Work for three consecutive years! We’re proud of our team-focused culture and are looking for a detail-oriented, organized, and motivated Fulfillment Admin to join us.

If you enjoy staying organized, working with documents, helping customers, and being part of a fast-paced team, this could be a great opportunity for you!

About the Role

As a Fulfillment Admin, you’ll support our fulfillment operations team by preparing and reviewing documents, maintaining accurate records, entering data, and helping customers complete their loan documents during scheduled video calls.

This role is ideal for someone who is organized, dependable, comfortable with technology, and takes pride in accuracy and quality. You’ll work closely with our team to help ensure documents are completed correctly and customers receive a smooth, professional experience.

Key Responsibilities

• Prepare, review, and proofread loan and business documents for accuracy.
• Prepare documents for customers to complete during video calls.
• Assist customers throughout the document-completion process via video call.
• Communicate with our sales department on items needed or corrections required.
• Provide administrative support to internal teams as needed.
• Identify opportunities to improve document and administrative processes.
• Handle customer and company information with professionalism and confidentiality.

What We’re Looking For

• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Clear and professional written and verbal communication.
• Dependable, proactive, and able to work independently and as part of a team.
• Comfortable learning and using Adobe, Google Workspace, and other computer systems.
• High school diploma or GED required.

Schedule & Location

Full-Time | Monday–Friday | In-Person | Austin, TX

• Training: 9:00 AM – 6:00 PM
• Regular Schedule: 9:30 AM – 6:30 PM
• 40 hours per week
• Regular schedule begins after the 90-day training period.

Compensation & Benefits

Starting pay: $16.00/hour, depending on experience

Plus monthly bonus opportunities!

Benefits include:

• 401(k)
• Health, dental, and vision insurance
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Paid holidays
• Monthly bonus opportunities
• Supportive, team-focused work environment
• Opportunities for growth and development

Why Gravity Lending?

At Gravity Lending, we believe work should be more than a paycheck. We’re a team that values collaboration, recognition, growth, and having fun while getting the job done.

Join a company recognized as one of Austin’s Best Places to Work and build valuable experience in the financial services industry.