Fuels Customer Service Representative

GHRA FUELS LLC; Stafford (TX); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Job summary

GHRA fuels is seeking a customer-focused Fuel Customer Service Representative in Texas to manage relationships, handle orders, and support sales growth. You will coordinate with dispatch, service delivery, and billing teams to ensure accuracy and timely fulfillment.

The role emphasizes strong communication, organization, and experience in fuel or wholesale distribution. Travel to client sites is possible as needed; office-based position with occasional visits.

Qualifications

• Bachelors degree in business, sales, or marketing.
• Prior experience in customer service, sales, or account management.
• Strong communication and organizational skills.

Responsibilities

• Sales Support: act as the primary contact for existing and prospective customers regarding fuel orders, deliveries, and services.
• Customer Service & Relationship Management: address inquiries, resolve issues, and ensure satisfaction; build long-term client relationships.
• Order Management & Coordination: process orders accurately and coordinate delivery schedules with customers.
• Account Management & Reporting: manage order histories, billing, and generate sales reports.

Skills

Customer service

Sales

Account management

Communication

Organizational skills

Education

Bachelors degree in business, sales, or marketing

Tools

CRM software

Microsoft Office

Job description

General Summary:Fuels Business ManagerWe are looking for a highly motivated and customer-focused Fuel Customer Service Representative to join our team at GHRA fuels. In this role, you will be responsible for managing customer relationships, handling sales inquiries, processing orders, and providing exceptional customer service to both existing and new clients. The ideal candidate will have excellent communication and organizational skills, as well as a keen understanding of the fuel distribution industry.Key Responsibilities:Sales Support:Act as the primary point of contact for existing and prospective customers regarding fuel orders, deliveries, and services.Assist in generating sales leads and processing fuel orders, ensuring accuracy and timely fulfillment.Customer Service & Relationship Management:Provide exceptional customer service, addressing customer inquiries, resolving issues, and ensuring satisfaction.Build and maintain long-term relationships with clients, offering tailored solutions to meet their fuel needs.Track customer orders and deliveries to ensure proper coordination and follow-up on any issues or delays.Order Management & Coordination:Process customer orders for fuel and related products accurately in a timely manner.Communicate order details to the dispatch team and coordinate delivery schedules with customers.Ensure all customer requests and inquiries are documented and processed promptly.Account Management & Reporting:Manage customer accounts, including order histories, billing, and payment processing.Generate and maintain sales reports, ensuring accurate records of customer activity and inventory levels.Assist in identifying opportunities for growth and expansion within existing accounts.Prior experience in customer service, sales, or account management, ideally within the fuel or wholesale distribution industry.Strong organizational skills with the ability to manage multiple accounts and tasks simultaneously.Excellent verbal and written communication skills.Able to travel as required.Detail-oriented with a focus on accuracy in order processing and customer interactions.Basic knowledge of fuel products, pricing, and distribution processes is preferred but not required.Proficient in Microsoft Office and CRM software (experience with fuel industry-specific software is a plus).Valid driver’s license and good driving recordCandidates must pass a background check, drug screen and other job requirements.Physical Requirements:Ability to work in an office environment with occasional visits to customer sites as needed.Ability to handle administrative tasks such as filing, data entry, and telephone communication.May be walking, driving, standing or sitting for extend period of timesEducational Requirements:Bachelor’s degree in business, Sales, Marketing preferredAdditional Information:Starting Date: ImmediateHourly Salary Range: $22-$30Benefits: Medical, PTO and 401KThe above statements reflect the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job. Responsibilities are subject to change.