Fuel Cell Field Service Technician I

Plug Power Inc.; Seymour (IN); On-site; CAD 34,000 - 35,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid Time Off

Bonus eligibility

Tuition Reimbursement

Job summary

Plug Power Inc. is seeking a Field Service Technician I to support fuel cells installed in electric lift trucks. You will perform preventative maintenance, diagnose issues, and resolve breakdowns at a customer site.

The role requires strong electrical/mechanical skills, safe driving, and the ability to communicate effectively with diverse customers and operators. This position involves field service, documentation, and occasional travel to sites as needed.

Qualifications

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
• Formal training and education may be also considered in lieu of direct experience.
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle.
• Must be able to lift 50 pounds on regular basis unassisted.
• Knowledge of lift truck operation and applications is highly preferred.
• General mechanical aptitude is required.
• Computer and software systems skills including Word, PowerPoint, Excel, Outlook.
• Dynamic interpersonal skills and the ability to communicate with diverse audiences.
• Excellent verbal and written communication skills.
• Creativity in solving technical problems.
• Ability to work independently.
• Uncompromising dedication to quality.
• Exceptional time management skills.
• Punctual and reliable.
• Technician must provide own standard set of tools.

Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at a location.
• Perform specialized service procedures, including field retrofits and software/hardware upgrades.
• Provide emergency support service to customers as required.
• Purchase tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
• Maintain communication with customer personnel and hydrogen suppliers on after-market support.
• Provide regular feedback to regional service reps regarding fuel cell performance.
• Complete administrative duties and documentation including incident reports and service logs.
• Exhibit and enforce safety procedures in the field or customer sites.
• Travel as required for business; drive safely and follow traffic laws.
• Represent Plug Power professionally at all times.
• Perform other duties as assigned.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Diagnostics

Customer communication

Safety procedures

Driving

Education

High school diploma

Technical electrical coursework

Tools

Multimeter

Fuel cell tools

Hand tools

Job description

Plug Power Inc. is seeking a Field Service Technician I to support fuel cells installed in electric lift trucks. You will perform preventative maintenance, diagnose issues, and resolve breakdowns at a customer site.

The role requires strong electrical/mechanical skills, safe driving, and the ability to communicate effectively with diverse customers and operators. This position involves field service, documentation, and occasional travel to sites as needed.