Patient Experience Specialist - Mon-Fri, Great Benefits

UPMC; Mechanicsburg (Cumberland County); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Opportunities for growth

Excellent benefits

Pleasant work environment

Friendly team

Job summary

UPMC is hiring a full-time Patient Service Representative to support our UPMC Family Care Silver Spring team in Mechanicsburg. This role focuses on delivering a warm, friendly patient experience and guiding patients through check-in and payment processes.

The position emphasizes accurate registration, scheduling follow-ups, assisting with MyUPMC portal enrollment, HIPAA compliance, and coordinating with insurance carriers to verify benefits.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout and schedule follow-up appointments.
• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following HIPAA rules
• *Performs in accordance with system-wide competencies/behaviors
• *Performs other duties as assigned.

Skills

Customer service

Phone etiquette

Registration

Job description

UPMC is hiring a full-time Patient Service Representative to support our UPMC Family Care Silver Spring team in Mechanicsburg. This role focuses on delivering a warm, friendly patient experience and guiding patients through check-in and payment processes.

The position emphasizes accurate registration, scheduling follow-ups, assisting with MyUPMC portal enrollment, HIPAA compliance, and coordinating with insurance carriers to verify benefits.