FT OVERNIGHT CUSTOMER SUPPORT REPRESENTATIVE - WORK FROM HOME

TechFlow; Chicopee (MA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking an Overnight Customer Support Representative to provide exceptional assistance and solutions to customers through various channels. This remote position requires prompt responses to inquiries and effective troubleshooting to enhance customer satisfaction. Ideal candidates will demonstrate strong communication skills and a proactive approach to customer concerns.

Benefits

Competitive pay

Medical, dental & vision coverage

401k match

Paid Time Off (PTO)

Responsibilities

• Responding to customer inquiries via phone, email, and chat.
• Troubleshooting technical issues and providing solutions.
• Maintaining accurate records of customer interactions.
• Conducting research and escalating complex issues.

Job description

Customer Service / Remote - Anywhere in U.S.

Competitive pay / Medical, dental & vision / 401k match / PTO

Position: Overnight Customer Support Representative at TechFlow

Responsibilities include:

1. Responding to customer inquiries via phone, email, and chat in a timely and professional manner
2. Troubleshooting technical issues and providing solutions to customers
3. Maintaining accurate and updated records of customer interactions
4. Conducting research and escalating complex issues to the appropriate team members
5. Proactively identifying and resolving potential customer concerns

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