FT Information Technology (IT) Support Specialist

Bishop Gadsden Episcopal Retirement Community; Charleston (SC); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) retirement plans with employer

Job summary

Bishop Gadsden Episcopal Retirement Community in Charleston, SC, seeks an IT Support Specialist to provide hands-on technical support for team members and residents.

The role requires 3–5 years of IT support, strong customer service, Windows/Microsoft experience, AD administration, and a commitment to HIPAA and security.

Qualifications

• 3–5 years of professional IT support experience
• Experience supporting Windows environments and Microsoft technologies
• Hands-on experience with Active Directory user administration
• Strong customer service and communication skills

Responsibilities

• Provide Tier 1/Tier 2 help desk support by troubleshooting and resolving technical issues
• Manage support tickets from intake through resolution
• Create, modify, and maintain user accounts across multiple systems
• Administer Active Directory, including account creation, password resets, and account unlocks
• Support and troubleshoot company-issued mobile devices
• Configure, maintain, and troubleshoot nurse call and wander management systems
• Coordinate vendor support requests and track issues through completion
• Support healthcare audio-visual equipment and technology
• Maintain IT hardware inventory and equipment tracking
• Assist with user access management and periodic access audits
• Follow HIPAA, security, and compliance requirements
• Participate in IT projects and technology initiatives as needed

Skills

Windows environments

Active Directory

Help desk

Customer service

Ticketing system

Network connectivity

Printers

Mobile devices

Education

Bachelor's degree preferred

Tools

Ticketing system

Job description

Description

Bishop Gadsden, a nationally recognized senior living community on James Island, is seeking an experienced IT Support Specialist to provide hands‑on technical support for team members and residents. This role is ideal for a technology professional with 3-5 years of IT support experience who enjoys troubleshooting, customer service, and supporting healthcare technology systems in a mission‑driven environment. As an IT Support Specialist, you will be responsible for maintaining and supporting a variety of hardware, software, network, and healthcare technology systems throughout the community.

Key Responsibilities Include

• Provide Tier 1/Tier 2 help desk support by troubleshooting and resolving technical issues
• Manage support tickets from intake through resolution
• Create, modify, and maintain user accounts across multiple systems
• Administer Active Directory, including account creation, password resets, and account unlocks
• Support and troubleshoot company‑issued mobile devices
• Configure, maintain, and troubleshoot nurse call and wander management systems
• Coordinate vendor support requests and track issues through completion
• Support healthcare audio‑visual equipment and technology
• Maintain IT hardware inventory and equipment tracking
• Assist with user access management and periodic access audits
• Follow HIPAA, security, and compliance requirements
• Participate in IT projects and technology initiatives as needed

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field preferred
• Equivalent combination of education and relevant experience will be considered
• 3-5 years of professional IT support, desktop support, help desk, or systems support experience
• Experience supporting Windows environments and Microsoft technologies
• Hands‑on experience with Active Directory user administration
• Experience troubleshooting hardware, software, printers, mobile devices, and network connectivity issues
• Experience working within a ticketing/help desk system
• Strong customer service and communication skills

What A Candidate Can Expect From Bishop Gadsden

• Medical, Dental, and Vision Insurance
• 401(K) retirement plans, with employer matching
• Employer paid life insurance
• Paid Time Off
• On‑Site, free parking
• Education Assistance

At Bishop Gadsden, technology plays an important role in supporting both our team members and residents. You'll have the opportunity to make a meaningful impact while working in a collaborative environment that values service, professionalism, and continuous improvement.