FT Information Technology (IT) Support Specialist

Bishop Gadsden Episcopal Retirement; Charleston (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(K) retirement plans, with employer

Employer paid life insurance

Paid Time Off

On-Site parking

Education Assistance

Job summary

Bishop Gadsden Episcopal Retirement on James Island is seeking an IT Support Specialist to provide hands-on technical support for team members and residents. This role requires 3–5 years of IT support experience and a passion for troubleshooting, customer service, and healthcare technology systems.

You will manage Windows environments, Active Directory, mobile devices, and nurse call/wander management systems while adhering to HIPAA and security standards, delivering reliable technology support

Qualifications

• Bachelor's degree preferred or equivalent experience
• 3–5 years professional IT support, desktop or help desk
• Experience supporting Windows environments and Microsoft tech
• Hands-on Active Directory administration
• Experience troubleshooting hardware, software, printers, mobile devices, and network connectivity
• Experience with a ticketing/help desk system
• Strong customer service and communication skills

Responsibilities

• Provide Tier 1/2 help desk support and issue resolution
• Manage support tickets from intake to resolution
• Create/modify/maintain user accounts across systems
• Administer Active Directory including password resets
• Support company-issued mobile devices
• Configure and troubleshoot nurse call and wander management systems
• Coordinate vendor support and track issues to completion
• Support healthcare audio-visual equipment and tech
• Maintain IT hardware inventory and tracking
• Assist with access management and audits
• Follow HIPAA, security and compliance requirements
• Participate in IT projects and technology initiatives

Skills

Customer service

Communication

Troubleshooting

Education

Bachelor's degree in Computer Science / IT or related field

Tools

Active Directory

Ticketing system

Windows environments / Microsoft technologies

Job description

Description

Bishop Gadsden, a nationally recognized senior living community on James Island, is seeking an experienced IT Support Specialist to provide hands-on technical support for team members and residents. This role is ideal for a technology professional with 3-5 years of IT support experience who enjoys troubleshooting, customer service, and supporting healthcare technology systems in a mission-driven environment.

As an IT Support Specialist, you will be responsible for maintaining and supporting a variety of hardware, software, network, and healthcare technology systems throughout the community.

Key responsibilities include:

• Provide Tier 1/Tier 2 help desk support by troubleshooting and resolving technical issues
• Manage support tickets from intake through resolution
• Create, modify, and maintain user accounts across multiple systems
• Administer Active Directory, including account creation, password resets, and account unlocks
• Support and troubleshoot company-issued mobile devices
• Configure, maintain, and troubleshoot nurse call and wander management systems
• Coordinate vendor support requests and track issues through completion
• Support healthcare audio-visual equipment and technology
• Maintain IT hardware inventory and equipment tracking
• Assist with user access management and periodic access audits
• Follow HIPAA, security, and compliance requirements
• Participate in IT projects and technology initiatives as needed

Requirements

What We Need In A Candidate:

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field preferred
• Equivalent combination of education and relevant experience will be considered
• 3-5 years of professional IT support, desktop support, help desk, or systems support experience
• Experience supporting Windows environments and Microsoft technologies
• Hands-on experience with Active Directory user administration
• Experience troubleshooting hardware, software, printers, mobile devices, and network connectivity issues
• Experience working within a ticketing/help desk system
• Strong customer service and communication skills

What A Candidate Can Expect From Bishop Gadsden:

• Medical, Dental, and Vision Insurance
• 401(K) retirement plans, with employer matching
• Employer paid life insurance
• Paid Time OffOn-Site, free parking
• Education Assistance

At Bishop Gadsden, technology plays an important role in supporting both our team members and residents. You'll have the opportunity to make a meaningful impact while working in a collaborative environment that values service, professionalism, and continuous improvement.