FT House Attendant

Ennismore; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant team at a premier hotel in Miami as a House Attendant! In this role, you will ensure the cleanliness and organization of guest areas, providing exceptional service to create memorable experiences. You will work closely with the Housekeeping team, handling various tasks from cleaning to guest interactions. This position offers a dynamic work environment where your contributions will directly enhance guest satisfaction. If you thrive in a fast-paced setting and enjoy making a difference in people's stays, this is the perfect opportunity for you!

Qualifications

• 1-2 years in a public contact position, preferably in hospitality.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Ensure cleanliness of guest areas and respond to inquiries.
• Assist with guest complaints and maintain high service standards.

Skills

Multitasking

Attention to Detail

Communication Skills

Customer Service

Education

High School Diploma or equivalent

Job description

Hyde Midtown Miami, 101 NE 34th St, Miami, FL 33137, United States

From our dazzling location in the heart of Miami, Hyde offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Housekeeping Team as a House Attendant located at Hyde Midtown, Miami. JOIN THE Hyde FAMILY TODAY!

Job Description

Job Purpose:

Under the general guidance of the Director of Housekeeping, assist in ensuring smooth and efficient running of the guest floors in accordance with the standards required and responsible for the care and good appearance of all the guest rooms and associated areas. Ensure that guests of the hotel receive a high quality and personalized service.

Duties & Functions:

• Ensure the cleanliness of the guest corridors at all times throughout the day, including the cleaning of glass, furniture, wall surfaces, windows (inside and out), high dusting, light fixtures, air ventilators, metals, sweeping and mopping floors and staircases, cleaning and shampooing carpets, cleaning walls, doors, frames, rails, changing of curtains, soft furnishings and projects as assigned by management.
• Ensure correct disposal of all rubbish from the floors.
• Assist and follow up with guest inquiries, requirements, and complaints promptly in an efficient, gracious manner.
• Clean and service bedrooms, bathrooms and associated areas to the standard of cleanliness required by the hotel as needed.
• Move and lift beds, cots, bed boards, furniture and fittings, etc., as required and instructed by the supervisor.
• Stripping rooms and restocking floor pantries as needed.
• Follow key signing procedures and take responsibility for assigned keys.
• Hand in all lost property immediately and follow hotel lost and found procedure.
• Coordinate and assist with stock as required.
• Undertake any reasonable request and/or special projects as requested by management.
• Ensure that all equipment is maintained in a serviceable condition and report faults immediately.
• Create and maintain a personal respectful rapport with all guests, deal with their requirements and inquiries.
• Handle guest complaints promptly and with thorough follow up, referring to others when necessary.
• Comply with Health and Safety hazards and report these at once.
• Assist fellow employees to perform similar or related jobs as and when necessary.
• Any other reasonable duties as assigned by the supervisor or manager.

ADDITIONAL RESPONSIBILITIES

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

To be aware of and ensure constant compliance with all necessary operational policies including:

• Health and Safety
• Food Hygiene
• Maintenance
• Emergency Procedures

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

• Attend mandatory meetings including divisional meetings, staff meetings, etc.
• Participate in community events and ensure corporate social responsibility goals of the company are met.
• Keep work area clean and organized.
• Ensure confidential documents are kept in a secured area.
• Complete other duties as assigned by the Department Head.
• Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
• Ensure compliance with the company’s policies and procedures.

OTHER DUTIES

• Assimilate into the company’s culture through understanding, supporting and participating in all the company’s elements.
• Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

• High School Diploma or equivalent required.
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel.
• Possess a gracious, friendly, and fun demeanor.
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail.
• Maintain positive and productive working relationships with other employees and departments.
• Ability to work independently and to partner with others to promote an environment of teamwork.
• Must be able to stand or walk a minimum eight-hour shift.
• Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist, tow (push or pull), reach, bend, climb and carry objects as necessary.
• Must have excellent communication skills and be able to read, write, speak and understand English.
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift a minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Additional language ability preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.