Front Desk Agent

Hyatt House

Raleigh (NC)

On-site

USD 17,047 - 24,280

Full time

14 days+

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Benefits offered by this job

Medical/dental/vision insurance

401K options

Tuition assistance

Discounted room rates

Job summary

A hospitality company in Raleigh is seeking a Front Desk Clerk to provide excellent customer service and support guest satisfaction at their hotel. The ideal candidate will be professional, responsive, and possess strong communication skills. This entry-level position offers competitive pay starting at $15+/hour and a comprehensive benefits package for full-time associates.

Qualifications

Previous hotel experience preferred but not required.
Must be 21 years old to work in the bar.
Ability to stand for long periods, up to 8 hours.

Responsibilities

Assist guests courteously and professionally.
Address guest concerns promptly to ensure satisfaction.
Maintain high standards of service and hospitality.

Skills

Customer service skills

Communication skills

Problem-solving

Job description

Overview

Front Desk & Guest Care position at Concord Hospitality. The Front Desk Clerk interacts with guests, provides hospitality, and supports guest satisfaction through proactive, responsive, and caring service. Our culture emphasizes respect and value for all associates.

Role Responsibilities

Assisting guests efficiently, courteously and professionally at all times.
Maintaining a high level of service and hospitality.
Promptly and effectively addressing guest concerns or issues to ensure guest satisfaction in a timely manner.
Posting guest charges, collecting payments, and following all cash handling procedures as required by Concord.
Handling guest mail and messages with privacy and professionalism.
Being knowledgeable of the hotel brand and various programs (travel programs, special offers).
Communicating effectively with various departments and management about guest comments and concerns.
Responding quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
Having full knowledge of hotel safety and emergency procedures.

Qualifications & Experience

Education and Experience: Previous hotel experience preferred but not required.

Physical Requirements: Prolonged periods standing at the front desk, up to 8 hours at a time.

Work Schedule & Availability

Starting wage: $15+/hour. Must have open availability, including mornings, evenings, weekends and holidays, as the hotel operates 24/7/365.

Cross-training: There is potential to cross-train front desk staff to work in the small lobby bar during evening shifts as needed. Candidates must be at least 21 years old and willing to cross-train at the bar. Pay will remain at the starting hourly rate with the opportunity to earn additional tips.

Benefits & Perks

Benefits (Full-Time Associates Only): Competitive wages and a comprehensive benefit package including medical/dental/vision, life insurance, short/long-term disability, 401K options, tuition assistance, discounted room rates at Concord managed hotels, training & development, and career advancement opportunities.

Why Concord?

Our culture is based on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to hire the BEST associates and provide a great work environment. Our Associate First policy reflects our commitment to development and a supportive, engaging workplace.

We are an EEO employer M/F/D/V and maintain a drug-free workplace. This employer is not Hyatt; at this location, a third-party management company may employ individuals and provide benefits and obligations.

Legal & Compliance

Equal Opportunity Employer. This notice is provided in compliance with federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.

Seniority level