FT Deli Bakery Sales Manager (H)

Food Lion; Wesley Chapel (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated FT Deli Bakery Sales Manager to oversee operations and ensure outstanding customer service. This role focuses on managing the Deli Bakery department, coaching associates, and maintaining high standards of quality and safety. You'll be instrumental in creating a positive shopping experience while achieving financial goals. If you are a leader who thrives in a fast-paced environment and is passionate about customer service, this opportunity is perfect for you. Join a team that values growth and excellence in service!

Qualifications

• Strong leadership and team management skills are essential.
• Effective communication and customer service skills required.
• Understanding of store operations and merchandising preferred.

Responsibilities

• Manage Deli Bakery department and supervise associates.
• Ensure a positive shopping experience through excellent customer service.
• Control store expenses and maintain department standards.

Skills

Leadership

Team Management

Customer Service

Problem Solving

Communication

Education

High School Diploma

Tools

Financial Reports

Business Information Systems

Job description

Join to apply for the FT Deli Bakery Sales Manager (H) role at Food Lion.

Address: USA-NC-Wesley Chapel-5939 Weddington Road

Store Code: Store 02256 Deli (5112619)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Primary Purpose

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Duties And Responsibilities

• Manage the Deli Bakery HMS Department in the absence of the Deli Manager, including supervising the performance of all duties and responsibilities of Deli Bakery HMS Associates.
• Daily management of labor (i.e., expected live) and coaching associates to achieve productivity expectations.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand Strategy and Culture.
• Support the achievement of budgeted financial and operating results.
• Ensure a positive shopping experience through enthusiastic customer service, focusing on fast, easy, flexible, and friendly service.
• Model outstanding customer service and use knowledge of department products to offer solutions exceeding customer expectations.
• Control store expenses through proper ordering, supplies, and equipment care.
• Utilize company tools such as financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems.
• Maintain department appearance, quality, variety, safety, and sanitation standards.
• Create and manage Deli Bakery HMS schedules to ensure excellent customer service.
• Manage ordering, receiving, preparation, and display of merchandise according to policies.
• Observe and correct unsafe conditions to prevent accidents.
• Ensure compliance with regulations and report accidents as per procedures.
• Monitor inventory shrinkage and coach associates to prevent losses.
• Utilize advertising and sales promotion materials effectively.
• Adhere to company policies, guidelines, and security standards.
• Maintain a professional appearance and complete required training courses.
• Meet physical requirements of the role, with or without reasonable accommodations.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Leadership and team management skills.
• Understanding of store operations and merchandising preferred.
• Effective communication and customer service skills.
• Willingness to learn multiple tasks and technical requirements.
• Ability to solve problems using technical information.
• Minimum age requirements met.
• Certification as a Food Safety Manager or ability to obtain within 90 days.

Physical Requirements

• Ability to operate computers and communication systems.
• Push/pull up to 2000 lbs. with equipment.
• Lift up to 15-50 lbs. regularly.
• Stand and walk extensively.
• Handle substances related to cleaning and packaging.
• Perform repetitive motions and reach at various heights.
• Tolerate working in extreme temperatures for periods.
• Sufficient visual ability to check documents.

Food Lion is an equal opportunity employer, providing employment without discrimination based on protected characteristics.