FT CUSTOMER CARE SPECIALIST - WORK FROM HOME

Medical Mutual; Lubbock (TX); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Care Specialist to join their remote team. In this role, you will be the first point of contact for customers, addressing inquiries and providing solutions with a focus on satisfaction. Your ability to communicate effectively and document interactions will be crucial in maintaining high performance metrics. This position offers competitive pay, bonuses, and a comprehensive benefits package, including medical, dental, and vision coverage. If you thrive in a fast-paced environment and are passionate about helping others, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

Paid Time Off (PTO)

Equipment Provided

Qualifications

• Strong customer service skills with a focus on satisfaction.
• Ability to document interactions accurately and efficiently.

Responsibilities

• Responding to customer inquiries via phone, email, and chat.
• Maintaining detailed records of customer interactions and resolving issues.

Skills

Customer Service

Communication Skills

Problem Solving

Data Entry

Education

High School Diploma

Associate Degree

Tools

Customer Relationship Management (CRM) Software

Microsoft Office Suite

Job description

Customer Service / Remote - Anywhere in U.S. / Competitive pay + bonuses / Medical, dental & vision / 401k match / PTO / Equipment provided

As a Customer Care Specialist at Medical Mutual, your responsibilities will include:

1. Responding to a variety of inquiries from customers through channels such as telephone, written communication, email, and chat.
2. Providing accurate information about products and services, and resolving customer issues or concerns.
3. Documenting all interactions and maintaining detailed records of customer interactions.
4. Escalating complex issues to appropriate departments for resolution.
5. Utilizing various computer systems to access customer information and input data accurately.
6. Maintaining a high level of customer satisfaction and striving to exceed performance metrics.

Note: Hiring immediately.