FT Customer Service Representative

National Fitness Partners; Shippensburg (Cumberland County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading fitness company is looking for a Full-Time Customer Service Representative in Shippensburg, PA. The role involves delivering exceptional service, handling member inquiries, and contributing to a positive gym environment. Ideal candidates are enthusiastic about fitness and possess strong communication skills. Opportunities for growth are available, with competitive pay and benefits including health insurance and a 401K plan.

Benefits

Growth Opportunities

401K Retirement Fund

Health Insurance Options

Free Employee Black Card Membership

PTO for All Employees

Qualifications

• Entry-level customer service skills required.
• Ability to deliver friendly and impactful support.
• Self-starter and problem solver.

Responsibilities

• Provide superior customer service to members and guests.
• Answer phones and greet members using scripts.
• Process purchases and promote fitness classes.

Skills

Customer Service

Communication

Problem Solving

Job description

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Full - Time: Starting at $12 per hour.

Schedule: Monday - Thursday 3:00PM - 11:00PM Fridays 1:00PM-9:00PM

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.
  
  

Full - Time: Starting at $12 per hour.

Schedule: Monday - Thursday 3:00PM - 11:00PM Fridays 1:00PM-9:00PM

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.
  
  

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership including one free Black Card Membership for a direct family member
  
  

Customer Service Representative Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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