Customer Service Representative (FT- 1.0 FTE, Day Shift, Remote Must Reside In Montana)

Bozeman Health; Bozeman (MT); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare organization is seeking candidates for a remote customer service role focused on patient interaction. This position involves managing calls, providing support, and enhancing patient satisfaction. Qualifications include customer service experience, strong communication skills, and the ability to handle multiple tasks efficiently.

Benefits

Opportunity for career advancement

Supportive work environment

Qualifications

• Six months of customer service experience.
• Proficient in typing and computer use.
• Strong analytical and organizational skills.

Responsibilities

• Manage 65-80 inbound and outbound calls daily.
• Contact patients regarding balances and insurance coverage.
• Utilize Epic system for patient inquiries.

Skills

Customer service experience

Interpersonal communication

Verbal communication

Written communication

Organization

Time management

Education

High School Diploma or Equivalent

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from Montana
- Engaging role with a focus on patient interaction and support
- Supportive work environment with a focus on teamwork and communication
- Chance to make a positive impact on patient satisfaction and care

What to Expect (Job Responsibilities):
- Answer phones to respond to inquiries made by patients, internal departments, and other medical facilities, managing 65-80 inbound and outbound calls daily
- Make outbound calls to contact patients regarding their balances, offer financial assistance options, and validate insurance coverages
- Screen and route patient calls to other departments efficiently
- Utilize Epic to respond to patient questions and needs
- Maintain effective communication and relationships within the department and with other departments for the benefit of the patient

What is Required (Qualifications):
- Six (6) months of experience serving a large number of customers in a fast-paced environment
- Six (6) months of experience using a computer and typing with proficiency and accuracy
- Demonstrated sound judgment, patience, and professional demeanor at all times
- Strong interpersonal, verbal, and written communication skills
- Ability to analyze, organize, and prioritize work while meeting multiple deadlines

How to Stand Out (Preferred Qualifications):
- High School Diploma or Equivalent
- Prior work experience with medical and billing terminology
- Prior work experience in healthcare

#HealthcareServices #CustomerService #RemoteOpportunity #PatientSupport #CareerGrowth

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