FT Customer Service Representative

National Fitness Partners; Mechanicsburg (Cumberland County); On-site; USD 10,000 - 60,000; Full time

Job summary

National Fitness Partners is seeking a Full-Time Customer Service Representative to provide exceptional service to members and guests in a Judgement Free Zone. Candidates will be responsible for fostering a positive environment, answering inquiries, and supporting the fitness journey of our clients. This role offers competitive pay and significant growth opportunities, making it an exciting entry point into the fitness industry.

Benefits

Growth Opportunities

Competitive Pay

Health Insurance Options

401K Retirement Fund with Employer Match

Free Employee Membership

Qualifications

• Entry-level position, positive attitude essential.
• Responsible for handling customer inquiries with professionalism.
• Must be a self-starter with a desire to help others.

Responsibilities

• Provide superior customer service to members and guests.
• Greet and assist new members during their visit.
• Handle point of sale transactions and promote fitness classes.

Skills

Customer Service

Problem Solving

Communication

Job description

Join to apply for the FT Customer Service Representative role at National Fitness Partners

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Join to apply for the FT Customer Service Representative role at National Fitness Partners

Full - Time: Starting at $12 per hour.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

Proposed work schedule (2pm-10pm M-TH) (1pm-9pm F)

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.
  
  

Full - Time: Starting at $12 per hour.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

Proposed work schedule (2pm-10pm M-TH) (1pm-9pm F)

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.
  
  

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership including one free Black Card Membership for a direct family member
  
  

Customer Service Representative Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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