FT Customer Service Representative

National Fitness Partners; Lebanon (Lebanon County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading fitness organization as a Full-Time Customer Service Representative. You will provide excellent service to gym members and prospective members, contributing to an exceptional experience. The role includes answering questions, processing purchases, and ensuring a welcoming environment. With opportunities for growth and competitive pay, this position is perfect for those passionate about fitness and helping others.

Benefits

PTO for all employees

401K Retirement Fund with employer match

Health insurance options including dental and vision

Free employee Black Card Membership

Qualifications

• Self-starter with a passion for helping others.
• Accountability and a problem-solving attitude are essential.
• Positive energy and a desire to grow are encouraged.

Responsibilities

• Provide superior customer service.
• Answer phones and greet members.
• Process purchases and maintain a clean environment.

Skills

Problem solving

Communication

Customer service

Job description

Join to apply for the FT Customer Service Representative role at National Fitness Partners

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Join to apply for the FT Customer Service Representative role at National Fitness Partners

Full-Time: Weeknights and Weekends: Starting at $12.00 per hour.

Shifts:2pm-10pm Some Weeknights. 11am-7pm Saturday and Sunday.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.
  
  

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership including one free Black Card Membership for a direct family member
  
  

Customer Service Representative Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point-of-sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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