FT Customer Service Rep

National Fitness Partners; Philadelphia (Philadelphia County); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

401K Retirement Fund (Employer match)

Health Insurance Options

PTO for all employees

Free employee Black Card Membership

Employee Assistance Program

Job summary

National Fitness Partners is expanding its customer service team at our Philadelphia-area clubs. The role focuses on welcoming members, answering questions, processing transactions, and promoting our PE@PF classes in a fast-paced fitness environment.

Shifts run 7am–3pm on Mon–Thu with growth opportunities and competitive pay. Eligible employees receive benefits, a 401(k) match, and opportunities for advancement across our nationwide network of locations.

Qualifications

• Customer service experience related to front-desk or member interactions.
• High school diploma or GED equivalent preferred for this role.

Responsibilities

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Skills

Customer service experience

Education

High school diploma/GED equivalent

Job description

Full - Time: Starting at $13 per hour.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. Looking for someone to work from 7am to 3pm on Mondays, Tuesdays, Wednesdays, and Thursdays.At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

Full - Time: Starting at $13 per hour.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. Looking for someone to work from 7am to 3pm on Mondays, Tuesdays, Wednesdays, and Thursdays.At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Qualifications

Job Requirements

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift