FT Custom Framing Manager

Michaels Stores; Oviedo (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Employee discounts

Job summary

Michaels Stores is seeking a Full-Time Custom Framing Manager in Oviedo, Florida. This role involves leading a team, driving sales, and ensuring high-quality custom framing solutions. The ideal candidate will have retail management experience and a passion for customer service, contributing to a positive store environment.

Qualifications

• Previous custom framing experience preferred.
• Retail management experience is a plus.
• Experience in leading sales teams.

Responsibilities

• Lead and coach a team of framers.
• Drive sales and assist customers in designing framing options.
• Manage inventory and safety programs.

Skills

Leadership

Customer Relationship Management

Sales Skills

Job description

Join to apply for the FT Custom Framing Manager role at Michaels Stores.

Lead and coach a team of framers, focus on building customer relationships, and create framing solutions for art. Drive sales and assist customers in designing memorable framing options.

Major Activities

1. Assist Store Manager in managing SOPs, company programs, and ensuring compliance with laws; uphold store standards and team accountability.
2. Develop and coach the team’s selling behaviors.
3. Deliver high-quality custom framing solutions timely by planning workload with the Store Manager.
4. Achieve KPI targets and manage the framing team to meet their KPIs.
5. Review sales and workload, and plan sales floor networking activities.
6. Manage inventory, shrink, and safety programs.
7. Serve as Manager on Duty (MOD).
8. Support hiring, onboarding, coaching, and training of team members; participate in performance management and leadership development.
9. Coordinate with MODs on framing expectations.
10. Interact positively and respectfully with others, promote organizational values, and serve as a role model.
11. Participate in unloading trucks and stocking, ensuring standards and budgets are met.
12. Follow SOPs and ensure a safe environment.
13. Acknowledge customers, assist in locating products, and provide solutions.
14. Support Omni-channel processes.

Other Duties As Assigned

Minimum Experience Requirements

• Basic computer skills

Preferred Experience

• Previous custom framing experience
• Retail management experience
• Leadership in sales teams

Physical Requirements

• Bending, lifting, reaching, stretching, standing for long periods.
• Ability to move throughout the store, lift heavy items, access high shelves with ladders.

Work Environment

• Retail store setting, climate-controlled areas, some outdoor work, and shop-specific equipment.
• Work hours include nights, weekends, and early mornings.

Applicants must meet legal requirements. Michaels prioritizes team well-being with comprehensive benefits, including health insurance, paid time off, tuition assistance, and discounts. Visit mikbenefits.com for details.

Michaels is an Equal Opportunity Employer committed to inclusion and providing reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.