Framing Dept Sales Manager

3M HEALTHCARE; New York (NY); On-site; USD 24,796 - 31,960; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Vision coverage

Paid time off

Tuition assistance

Employee discounts

Job summary

Michaels in the United States is seeking a framing team lead to guide a group of framers, build strong customer relationships, and deliver high-quality framing solutions.

You will drive custom framing sales, coach selling behaviors, and partner with the Store Manager to ensure SOP compliance and efficient operations.

This role involves planning workloads, managing inventory and safety programs, serving as Manager on Duty, and representing the brand with a positive, service-oriented attitude.

Qualifications

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Lead and coach a team of framers focused on building customer relationships while creating framing solutions.
• Drive custom framing sales and assist customers in selecting framing solutions.
• Assist Store Manager in ensuring SOPs and company programs are followed and compliant with laws and requirements.
• Develop and coach the team selling behaviors.
• Lead on-time delivery of high-quality framing solutions by planning workload with the Store Manager.
• Achieve KPIs and guide the framing team to meet their KPIs.
• Review workload and build plans for networking and sales floor scheduling.
• Manage inventory, shrink and safety programs as assigned.
• Serve as Manager on Duty (MOD) and support talent development and performance management.
• Partner with MODs daily on framing expectations and standards.
• Interact with staff respectfully and promote the company vision and values.
• Participate in truck unloading and stocking to meet standards and budget.
• Follow SOPs and company programs to maintain a safe environment.
• Acknowledge customers, locate products, and provide solutions.
• Assist with Omni channel processes.
• Other duties as assigned.

Skills

Basic computer skills

Custom framing experience

Retail management experience

Sales team leadership

Job description

Responsibilities

• Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art.
• Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.
• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
• Develop and coach the team selling behaviors.
• Lead the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager.
• Achieve your KPIs and manage the framing team to achieve their role KPIs.
• Review sales and production workload and build plans and sales floor time for networking.
• Manage and execute the inventory management processes as assigned.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD). Assist with interviewing, onboarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Management activities of your team; utilize leadership competencies for continued self-development.
• Partner with MODs daily on the expectations of framing and other framers.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others.
• Participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget.
• Follow SOPs and Company programs and ensure a safe environment.
• Acknowledge customers, help locate product and provide solutions.
• Assist with Omni channel processes.
• Other duties as assigned.

Qualifications

• Minimum type of experience required: Basic computer skills.
• Preferred type of experience: Previous custom framing experience is preferred.
• Retail management experience.
• Experience leading a sales team.

Physical Requirements

• Regular bending, lifting, carrying, reaching and stretching.
• Ability to move throughout the store.
• Ability to remain standing for long periods of time.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.
• If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation.

Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Pay Range

Total Base Pay Range for this Position: $18.00 - $23.20

Benefits

Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more. (Mikbenefits.com link omitted.)

EEO Statement

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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EEOC Know Your Rights Poster in Spanish

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