Custom Framing Manager

Michaels Stores; Louisville (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Employee discounts

Job summary

Michaels Stores in Louisville, KY seeks a Team Leader for their framing department. The role involves leading a team to build customer relationships, manage sales, and ensure operational compliance. Ideal candidates should possess prior custom framing and retail management experience. Benefits include health insurance, paid time off, and employee discounts.

Qualifications

• Previous custom framing experience preferred.
• Retail management experience is a plus.
• Experience leading a sales team is desirable.

Responsibilities

• Lead and coach a framing team to ensure customer satisfaction.
• Drive custom framing sales and customer relationship building.
• Manage inventory and ensure compliance with store policies.

Skills

Basic computer skills

Customer service skills

Leadership abilities

Job description

Overview

Store - LOUISVILLE-HURSTBOURNE, KY. Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.

Major Activities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Develop and coach the team selling behaviors
• Lead the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
• Achieve your KPI’s and manage the framing team to achieve their role KPI’s
• Review sales and production workload and build plans and sales floor time for networking
• Manage and execute the inventory management processes as assigned
• Manage and execute shrink and safety programs
• Serve as Manager on Duty (MOD)
• Assist with interviewing, onboarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Management activities of your team; utilize the leadership competencies for continued self-development
• Partner with MODs daily on the expectations of framing and other framers
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others
• Participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget
• Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
• Acknowledge customers, help locate product and provide solutions
• Assist with Omni channel processes

Minimum Experience Requirements

• Basic computer skills

Preferred Experience

• Previous custom framing experience
• Retail management experience
• Experience leading a sales team

Physical Requirements

• Regular bending, lifting, carrying, reaching and stretching
• Ability to move throughout the store
• Ability to remain standing for long periods of time
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
• If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Benefits

Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.

Applicants

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

EEO Statement

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).