Framing Manager

3M HEALTHCARE; Santa Ana (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Michaels is seeking a proactive Framing Team Lead to oversee our framing department. You will guide a team of framers, focus on delivering custom framing solutions, and drive sales by delivering excellent customer service in a fast-paced retail setting.

You will work closely with Store Management to ensure SOP adherence, schedule workloads, and maintain store standards while coaching team members toward meeting KPIs. Nights and weekend shifts are expected.

Qualifications

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Lead and coach a team of framers focused on building customer relationships and delivering framing solutions.
• Drive custom framing sales and assist customers in creating memorable framing solutions for their art.
• Assist the Store Manager in maintaining adherence to SOPs and company programs, ensuring compliance with applicable laws and requirements.
• Maintain execution of company policies and standards, holding the team accountable for store conditions and results.
• Develop and coach the team on selling behaviors.
• Lead the delivery of high‑quality custom framing solutions on time by planning workload in partnership with the Store Manager.

Skills

Team leadership

Retail management

Customer service

Job description

Responsibilities

• Lead and coach a team of framers focused on building customer relationships and delivering framing solutions.
• Drive custom framing sales and assist customers in creating memorable framing solutions for their art.
• Assist the Store Manager in maintaining adherence to Standard Operating Procedures (SOPs) and company programs, ensuring compliance with applicable laws and requirements.
• Maintain execution of company policies and standards, holding the team accountable for store conditions and results.
• Develop and coach the team on selling behaviors.
• Lead the delivery of high‑quality custom framing solutions on time by planning workload in partnership with the Store Manager.
• Achieve personal KPIs and manage the framing team to achieve their role KPIs.
• Review sales and production workload, building plans and sales floor time for networking.
• Manage and execute inventory management processes and shrink and safety programs as assigned.
• Serve as Manager on Duty (MOD) and assist with interviewing, onboarding, coaching, observing and training new team members.
• Support talent development activities and participate in performance management activities of the team.
• Partner with MODs daily on framing expectations and other framers’ responsibilities.
• Interact with others in an accepting and respectful manner, remaining positive even in difficult situations, and promoting the company’s vision and values.
• Participate in truck unloading and stocking processes, ensuring truck standards are followed and completed within budget.
• Follow SOPs and company programs to ensure a safe working environment.
• Acknowledge customers, help locate products and provide solutions.
• Assist with Omni‑channel processes and other duties as assigned.

Required Experience and Qualifications

• Basic computer skills.
• Previous custom framing experience is preferred.
• Retail management experience.
• Experience leading a sales team.
• Ability to interview, onboard, coach, observe, and train new team members.

Physical Requirements

• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to move throughout the store and remain standing for long periods.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.

Work Environment

• Public retail store setting, climate‑controlled in most areas; some stock rooms may not be climate‑controlled.
• Occasional outdoor work (e.g., retrieving shopping carts, unloading trucks).
• Frame shop contains glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.

Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals. We assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235.

EEOC Know Your Rights Poster (English and Spanish).