FT Center Associate

The UPS Store 1954; False Pass (AK); On-site; USD 28,000 - 38,000; Full time

Job summary

The UPS Store 1954 is seeking a Full-Time Center Associate to deliver world-class customer service, process packages, operate copiers and POS devices, and learn all product offerings. The role requires a friendly, professional demeanor, strong computer skills, and the ability to lift up to 50 lbs.

You’ll work in a busy, retail environment with a focus on accurate information and customer satisfaction. Ideal candidates have retail sales experience, proficiency in Microsoft Office and Adobe Suite,

Qualifications

• Retail sales experience preferred.
• Strong computer skills including MS Office and Adobe Suite.
• Friendly and genuinely helpful demeanor.
• Professional appearance and professional conduct.
• Fast learner capable of learning all business aspects quickly.

Responsibilities

• Deliver outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practice good listening skills with customers and UPS Store team members and leadership.
• Take ownership of the customer's shipping problem and offer viable solutions.
• Learn all product and service offerings and alternative solutions.
• Operate all equipment, software, and devices expertly and be willing to teach others.
• Maintain a clean and safe working environment.
• Demonstrate competent spelling and math skills (read a tape measure).
• Ability to lift up to 50 lbs.

Skills

Customer service

Retail sales

Microsoft Office

Adobe Suite

Internet skills

Fast learner

Professional appearance

Tools

Microsoft Office

Adobe Suite

Job description

Job Description

The UPS Store Full-Time Center Associate is responsible to deliver world-class customer service to all retail customers. You’ll be expected to receive and process packages for shipment, operate copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products and services. The Associate exhibits confidence by knowing best practices. Ideally the candidate should have retail sales experience, strong computer skills (Microsoft office and adobe suite) and internet skills, a friendly and genuinely helpful demeanor, a professional appearance, and will be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

We have a 7 day work week M-F 9am-7pm Saturday 9am-5pm and Sundays 10am-3pm.
The following is a representative list of the duties and responsibilities associated with this position:

• Deliver outstanding customer service to walk-in customers and telephone inquiries
• Continuously practice good listening skills with customers and UPS Store team members, and leadership
• Take ownership of the customer's shipping problem and offer viable solutions
• Take action to learn all product and service offerings, alternative solutions
• Operate all equipment, software, and devices in an expert fashion and be willing to teach others
• Maintain a clean and safe working environment
• Competent spelling & math skills (ability to read a tape measure)
• Ability to lift up to 50 lbs