Full-Time Center Associate

The UPS Store 7171; Mitchell (SD); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Monthly bonuses

90-day performance review

Job summary

The UPS Store 7171 in Mitchell, SD is hiring a Center Associate to deliver world-class customer service by handling shipments, operating copy and binding equipment, and advising customers on products and services.

Candidates should have a high school diploma or GED, strong computer skills, excellent communication, and a neat, professional appearance. This full-time role includes a 90-day review with potential raises and monthly bonuses based on performance.

Qualifications

• High school diploma or GED is required.
• Strong computer and internet skills.
• Outstanding phone skills and clear communication.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Skills

Customer service

Verbal & written communication

Phone skills

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suite

Job description

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

• Full-Time Associates will receive a review after 90 days of employment and are eligible for a raise and monthly bonuses at that time following good employee performance.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer\'s shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Qualifications

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds