FT Cafe Attendant

Four Points by Sheraton; Mesa (AZ); On-site; USD 27,000 - 36,000; Full time

Job summary

Hirebridge in Mesa, Arizona, seeks a Café Attendant to warmly greet guests, prepare and serve branded coffee drinks and foods, and promote featured items to enhance the guest experience.

You will keep a clean, stocked workspace, handle cash, verify IDs for alcohol, and follow SOPs and brand guidelines while maintaining a professional appearance.

Responsibilities

• Warmly greet guests and promote beverages and foods, using up-selling to enhance guest experience.
• Prepare branded coffee drinks according to brand guidelines and guest preferences.
• Create beverages per guest requests following standard operating procedures.
• Maintain a clean, organized, and stocked work area; set up bar and back bar.
• Monitor guest behavior and alcohol consumption; notify management of concerns.
• Verify guest IDs when alcohol is requested; comply with local regulations.
• Manage liquor and branded coffee inventory; complete requisitions and store stock.
• Secure and balance cash bank; document and balance register drawers.
• Respond promptly to guest requests and follow up to ensure satisfaction.
• Maintain professional appearance and demeanor per dress standards.

Job description

Scope of Position:

The Cafe Attendant is responsible for preparing and serving beverages and food items promptly and courteously, ensuring a high standard of quality, consistency, and guest satisfaction.

Primary Responsibilities:

• Warmly greet guests as they approach the lobby café, promote featured beverages and food items, and employ up-selling techniques to enhance guest experience and maximize revenue.

• Prepare branded coffee drinks according to specific brand guidelines and guest preferences.

• Create beverages requested by guests or servers following standard operating procedures, maintaining consistency and controlling costs through accurate measurements and ingredients.

• Maintain a clean, organized, and well-stocked work area, setting up the bar and back bar in accordance with company procedures to ensure operational efficiency.

• Monitor guest behavior and alcohol consumption to ensure responsible service; promptly notify management of any concerns regarding overconsumption or impaired guests.

• Verify guest identification when alcohol is requested, complying with all applicable state and local regulations for the sale and service of alcoholic beverages.

• Accurately manage inventory of liquor and branded coffee products, complete requisition forms, and store stock properly in accordance with company policies.

• Secure and account for assigned cash bank, ensuring accurate documentation and balancing of register drawers.

• Respond promptly and courteously to guest requests and follow up to ensure satisfaction and resolution of any issues.

• Maintain a professional appearance and demeanor at all times, in alignment with company dress and grooming standards.