Coffee Shop Attendant

Omni Hotels & Resorts; Bedford Township (PA); On-site; USD 17,000 - 21,000; Full time

Job summary

Omni Hotels & Resorts in Bedford Township, PA is seeking a friendly Barista to deliver quick, professional coffee service and keep the coffee bar clean and inviting. You will interact with guests, handle payments, and restock merchandise to ensure guest satisfaction.

Ideal candidates have hotel or cafe experience, strong communication, and the ability to work well under pressure while complying with grooming and safety standards.

Qualifications

• Minimum 1 year customer service experience in food/beverage or retail; hotel/coffee house preferred.
• Cash handling and face-to-face customer service experience required.
• Must be able to stand for extended periods and lift up to 50 pounds.

Responsibilities

• Communicate effectively with guests and associates.
• Maintain a clean and inviting coffee bar and restock merchandise.
• Handle guest payments and verify room charges when applicable.
• Interact with other departments to meet guest needs and uphold standards.
• Follow proper uniform, grooming, and food handling procedures.

Skills

Customer service

Effective communication

Work well under pressure

Cash handling

Teamwork

Education

Minimum 1 year customer service experience in food/beverage or retail; hotel/coffee house preferred

Tools

MICROS

Job description

Overview:

Baristas are responsible for maintaining the highest standards possible for the guest by providing quick, efficient, and professional service to ensure satisfaction. Restock merchandise, keep coffee bar clean and ensure guest satisfaction.

Responsibilities:

• Must be able to communicate effectively with guests and associates
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guest.
• Must remain professional in all situations.
• Must work well in stressful, high-pressure situations.
• Understand and acknowledge of proper uniform and grooming standards.
• Ensure that the lobby public areas are maintained and cleaned by liaison with housekeeping department
• Assist with monthly inventory.
• Maintain a clean workspace throughout entire shift.
• Follow proper procedure for accepting credit cards and checks.
• Maintain a cash bank.
• Verifying guest room numbers for room charges.
• Interact with other departments to ensure guest needs are satisfied.
• Adhere to proper food handling procedures.
• Proper knowledge of equipment use and safety procedures.

Qualifications:

• Minimum 1 year customer service experience; in food/beverage and/or retail environment. Previous coffee house and/or hotel experience preferred.
• Previous cash handling and face to face customer service experience required
• Must be 18 or older.
• Ability to accurately and efficiently input information into MICROS
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-pacedenvironment
• Must be TABC & Food Handler certified.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.