FT Brand Ambassador

Ralph Lauren; Lee (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ralph Lauren in Lee, MA is seeking Full-Time Brand Ambassadors who put the customer first and inspire a personalized shopping experience that exceeds expectations. As an entry point to future leadership, you’ll be part of a team that is curious, inclusive and dedicated to delivering RL brand standards.

You will support store initiatives, assist with training, engage clients with creative outreach, and help broaden our client base through new technologies and digital tools while upholding company

Qualifications

• Experience in retail or high-volume environments preferred.
• Strong communication and interpersonal skills.
• Ability to work flexible schedule including weekends.
• Ability to engage with customers and meet sales goals.

Responsibilities

• Understand and drive sales and profit performance using key tools.
• Support store initiatives and team training to achieve results.
• Engage clients with creative outreach to broaden customer base.
• Deliver a consistent customer experience aligned with RL Brand.
• Engage in networking and sourcing talent.
• Provide feedback to management on opportunities.
• Promote innovative shopping options like QR codes and digital catalogs.

Skills

Customer service

Communication

Team collaboration

Brand knowledge

Adaptability

Job description

Full-Time Brand Ambassadors have a customer first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer's expectations. Success is achieved by being a team player who is curious, resourceful, and exemplifies inclusivity. Brand Ambassadors are the entry point for future Leadership roles within Ralph Lauren, where you can begin to write your Next Great Chapter.

Responsibilities

• Understands and delivers sales and profit performance, understanding key tools and resources to drive selling
• Supports the store in the execution of company initiatives
• Supports and participates in team training to execute business results
• Creative in thinking of new ways to engage clients and reach out to a wider client base
• Is the ideal representative of the customer experience expectations in store
• Delivers a consistent experience aligned to RL Brand expectations by supporting the company and store vision
• Engages in store client initiatives and community outreach
• Champion of RL core values
• Embraces RL "More ways to shop" and new technology
• Supports a collaborative environment with the customer at its core
• Engages in networking and sourcing talent
• Provides ongoing feedback to Management on successes and opportunities
• Strengthens customer connectivity with alternative paths to purchase by supporting alternative purchasing processes - Gladly, Click to Zoom, JRNI, Ship to Home
• Broadens customer accessibility to product discovery - QR codes, digital catalogs, virtual stores
• Maintains exceptional productivity standards through store execution
• Upholds all company policies and procedures
• Provides necessary feedback to Management on category opportunities or needs
• Ensures sales floor and all store standards are met at all times

Qualifications

• Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred
• Ability to effectively communicate with customers and store personnel
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately
• Ability to operate the register, stand, move and walk for multiple hours
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers
• Planning and prioritization/time management skills