Full Time Brand Ambassador

Ralph Lauren; Lutz (FL); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Employee discount

Training and development

Job summary

Ralph Lauren in Florida is seeking a Full-Time Brand Ambassador who puts customers first and delivers a personalized, inspiring shopping experience. You will be a team player, curious, resourceful, and committed to inclusivity, with opportunities to grow into leadership roles.

Responsibilities include driving sales, supporting company initiatives, training teammates, engaging clients, and creating innovative ways to connect with customers using tech and new purchase options.

Qualifications

• Retail experience in a high-volume or specialty environment.
• Strong communication with customers and team.
• Proven ability to build positive relationships.
• Flexible schedule including days/evenings/weekends and travel if required.

Responsibilities

• Understand and drive sales and profit performance.
• Support store initiatives and training to achieve results.
• Engage clients with new ways to reach a wider client base.
• Uphold Ralph Lauren brand standards and customer experience.

Skills

Retail experience

Customer service

Communication

Teamwork

Flexibility

Job description

Full-Time Brand Ambassadors have a customer first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer's expectations. Success is achieved by being a team player who is curious, resourceful, and exemplifies inclusivity. Brand Ambassadors are the entry point for future Leadership roles within Ralph Lauren, where you can begin to write your Next Great Chapter.

Responsibilities

• Understands and delivers sales and profit performance, understanding key tools and resources to drive selling
• Supports the store in the execution of company initiatives
• Supports and participates in team training to execute business results
• Creative in thinking of new ways to engage clients and reach out to a wider client base
• Is the ideal representative of the customer experience expectations in store
• Delivers a consistent experience aligned to RL Brand expectations by supporting the company and store vision
• Engages in store client initiatives and community outreach
• Champion of RL core values
• Embraces RL "More ways to shop" and new technology
• Supports a collaborative environment with the customer at its core
• Engages in networking and sourcing talent
• Provides ongoing feedback to Management on successes and opportunities
• Strengthens customer connectivity with alternative paths to purchase by supporting alternative purchasing processes - Gladly, Click to Zoom, JRNI, Ship to Home
• Broadens customer accessibility to product discovery - QR codes, digital catalogs, virtual stores
• Maintains exceptional productivity standards through store execution
• Upholds all company policies and procedures
• Provides necessary feedback to Management on category opportunities or needs
• Ensures sales floor and all store standards are met at all times

Qualifications

• Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred
• Ability to effectively communicate with customers and store personnel
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately
• Ability to operate the register, stand, move and walk for multiple hours
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers
• Planning and prioritization/time management skills